AI Telehealth Patient Routing Agent

{
  "agent_id": "ai_telehealth_patient_routing_",
  "name": "AI Telehealth Patient Routing Agent",
  "url": "https://cassidyai.com/solutions/ai-telehealth-patient-routing-agent",
  "logo": "https://agentery.com/logos/CP-72MPVD-128.png",
  "niche": "telehealth-intake",
  "category": "healthcare-ops",
  "short_summary": "Automates telehealth patient routing including clinical triage, risk stratification, skills-based care routing, and self-scheduling",
  "task_performed": "Automates telehealth patient routing including clinical triage, risk stratification, skills-based care routing, and self-scheduling",
  "inputs_accepted": [
    "Patient contact via web chat",
    "patient portal",
    "SMS",
    "or voice",
    "demographics",
    "chief complaint",
    "medical history",
    "medications",
    "allergies",
    "insurance details",
    "symptom Q&A responses"
  ],
  "outputs_produced": [
    "Acuity scores and dispositions",
    "care routing decisions",
    "scheduled appointments",
    "warm handoffs with context summaries",
    "omnichannel confirmations and pre-visit instructions",
    "EHR writes-back",
    "analytics reporting"
  ],
  "integrations_available": [
    "EHR",
    "HL7/FHIR",
    "SMS",
    "voice",
    "web chat",
    "patient portal"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "healthcare"
  ],
  "autonomy_level": "workflow automation",
  "human_approval_needed": "sometimes required",
  "pricing_model": "unclear",
  "price": {
    "observed": false,
    "billing": "not_found",
    "currency": null,
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "No public price found",
    "summary": "No public pricing is shown on the Cassidy AI use-case pages; prospective customers are directed to contact the team or book a demo.",
    "confidence": "high",
    "source_url": "https://www.cassidyai.com/solutions/health-benefits-plan-comparison",
    "checked_at": "2026-10-01T02:23:03.738Z",
    "source_kind": "vendor",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "HIPAA-compliant PHI handling",
    "Enterprise Security page",
    "Customers page"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (HIPAA stated)",
  "evidence_urls": [
    "https://cassidyai.com/solutions/ai-telehealth-patient-routing-agent",
    "https://www.cassidyai.com/solutions/ai-telehealth-patient-routing-agent"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://cassidyai.com/solutions/ai-telehealth-patient-routing-agent",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "status": "unknown",
      "note": "no observed price page text held for this listing"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "price_history_available": "Pass price_history:true for this provider's dated plan prices (observation dates, original currency).",
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 424,
    "uptime_7d": 1,
    "checked_at": "2026-10-07T02:31:32.663Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}