Help Scout

{
  "agent_id": "helpscout",
  "name": "Help Scout",
  "url": "https://supportagent.ai/",
  "logo": "https://www.google.com/s2/favicons?domain=supportagent.ai&sz=128",
  "niche": null,
  "category": null,
  "short_summary": "AI-powered customer support platform for businesses. Its Scout AI agent resolves support requests, while Copilot assists human agents with drafts, triage, know…",
  "task_performed": "unclear",
  "inputs_accepted": [],
  "outputs_produced": [],
  "integrations_available": [],
  "protocols_or_interfaces": [],
  "industry_fit": [],
  "autonomy_level": "unclear",
  "human_approval_needed": "unclear",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "freemium",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 25,
    "monthly_usd": 25,
    "headline": "Free plan; paid from $25/mo ($25 per user/month × 1) (billing period unverified: page has a Monthly/Annual toggle)",
    "commercial": {
      "entry_offer": {
        "line": "Standard",
        "monthly_native": 25,
        "monthly_usd": 25,
        "commitment": "monthly",
        "basis": "$25 per user/month × 1",
        "billing_verified": false,
        "billing_note": "the pricing page has a \"Monthly Annual -16%\" toggle and only one state was captured; this may be the annual-billing rate, so the month-to-month price is not verified"
      },
      "rates": [
        {
          "line": "Envoy",
          "per": "per resolution",
          "text": "$0.75 per resolution"
        }
      ],
      "currency": "USD",
      "notes": [
        "billing period unverified: the pricing page has a \"Monthly Annual -16%\" toggle and only one state was captured; this may be the annual-billing rate, so the month-to-month price is not verified"
      ],
      "lines": [
        {
          "name": "Free",
          "price": "Free",
          "kind": "free",
          "billed": "monthly"
        },
        {
          "name": "Standard",
          "price": "$25 per user/mo",
          "kind": "base_subscription",
          "unit": "user",
          "billed": "monthly"
        },
        {
          "name": "Plus",
          "price": "$45 per user/mo",
          "kind": "base_subscription",
          "unit": "user",
          "billed": "monthly"
        },
        {
          "name": "Pro",
          "price": "$75 per user/mo",
          "kind": "base_subscription",
          "unit": "user",
          "billed": "monthly"
        },
        {
          "name": "Envoy",
          "price": "$0.75/resolution",
          "kind": "usage_rate",
          "unit": "resolution",
          "billed": "usage"
        }
      ]
    },
    "summary": "Free plan; paid from $25/mo ($25 per user/month × 1) (billing period unverified: page has a Monthly/Annual toggle). Help Scout offers a free plan, paid per-user monthly plans from $25, and an Envoy add-on priced at $0.75 per resolution.",
    "confidence": "high",
    "source_url": "https://www.helpscout.com/pricing/",
    "checked_at": "2026-11-04T01:13:35.058Z",
    "amount": 25,
    "display": "From $25/mo",
    "plans": [
      {
        "name": "Free",
        "price": "Free",
        "period": null,
        "persona": "free",
        "highlights": [
          "5 users",
          "1 Inbox",
          "1 Docs site"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Standard",
        "price": "$25 per user/mo",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Multiple Inboxes",
          "Live chat and SMS",
          "Basic workflows",
          "AI Inbox assistant"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Plus",
        "price": "$45 per user/mo",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Advanced workflows",
          "Secure customer portal",
          "Unlimited AI Drafts",
          "Salesforce, Jira, and HubSpot"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Pro",
        "price": "$75 per user/mo",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Unlimited workflows",
          "SSO/SAML",
          "HIPAA compliance",
          "Dedicated onboarding specialist"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Envoy",
        "price": "$0.75/resolution",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "AI assistant",
          "Pay per resolution on a monthly basis"
        ],
        "promo_note": "3-month free trial; pre-paid discounts available",
        "price_promo": null,
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "unclear",
  "entity_type": "agent_platform",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://supportagent.ai/"
  ],
  "last_checked": "2026-11-04",
  "profile_checked": null,
  "price_checked": "2026-11-04",
  "how_to_connect": {
    "website": "https://supportagent.ai/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://www.helpscout.com/pricing/",
      "last_observed_day": "2026-11-04",
      "age_days": 1,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "price_reading": {
    "status": "fresh",
    "as_of": "2026-11-04",
    "page_captured": "2026-11-04",
    "reading_made_from_capture": "2026-11-04",
    "reading_coverage": "prefix",
    "changed_since_reading_observed": null,
    "summary": "Price read from the page captured 2026-11-04. Only the first part of a long page was read.",
    "last_valid_observation": "2026-11-04",
    "review_status": "not_reviewed"
  },
  "product_group": null,
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 854,
    "uptime_7d": null,
    "checked_at": "2026-11-04T02:37:37.918Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}