Personalized Cross-sell/Upsell Agent

{
  "agent_id": "personalized_crosssellupsell_a",
  "name": "Personalized Cross-sell/Upsell Agent",
  "url": "https://adoption.microsoft.com/en-us/scenario-library/customer-service/personalized-cross-sell-upsell-agent",
  "logo": "https://agentery.com/logos/CP-SE4FWZ-ld256.png",
  "niche": "cross-sell-upsell-agent",
  "category": "sales-marketing-revops",
  "short_summary": "Identifies customer preferences/patterns and delivers personalized upsell/cross-sell recommendations to human agents, including lead routing and outcome tracki…",
  "task_performed": "Identifies customer preferences/patterns and delivers personalized upsell/cross-sell recommendations to human agents, including lead routing and outcome tracking",
  "inputs_accepted": [
    "Customer interaction and transaction history from CRM"
  ],
  "outputs_produced": [
    "Contextual sales recommendations",
    "qualified lead routing to sales team",
    "outcome tracking metrics"
  ],
  "integrations_available": [
    "Copilot Studio",
    "Microsoft 365 Copilot",
    "CRM"
  ],
  "protocols_or_interfaces": [
    "UCP"
  ],
  "industry_fit": [
    "sales / customer service"
  ],
  "autonomy_level": "assistant",
  "human_approval_needed": "always required",
  "pricing_model": "enterprise/contact sales",
  "price": {
    "observed": false,
    "billing": "not_found",
    "currency": null,
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "No public price found",
    "summary": "No public price found on the vendor site.",
    "confidence": "high",
    "source_url": "https://adoption.microsoft.com/en-us/scenario-library/customer-service/personalized-cross-sell-upsell-agent",
    "checked_at": "2026-07-26T05:04:12.059Z",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://adoption.microsoft.com/en-us/scenario-library/customer-service/personalized-cross-sell-upsell-agent",
    "https://adoption.microsoft.com/en-us/scenario-library/customer-service/personalized-cross-sell-upsell-agent/"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://adoption.microsoft.com/en-us/scenario-library/customer-service/personalized-cross-sell-upsell-agent",
    "docs": "https://adoption.microsoft.com/documentation",
    "mcp": null,
    "a2a": null,
    "api": {
      "docs_url": "https://adoption.microsoft.com/developer",
      "endpoint": null
    },
    "protocols": [
      "UCP"
    ],
    "note": "Speaks UCP but publishes no endpoint we could verify — check the docs/website."
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 1679,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:37:09.608Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}