Sendbird Agent Steward

{
  "agent_id": "sendbird_ai",
  "name": "Sendbird Agent Steward",
  "url": "https://delight.ai/ai-agent",
  "logo": "https://agentery.com/logos/CP-QCRSTV-ld256.png",
  "niche": "agent-orchestration-platform",
  "category": "developer-tools-infra",
  "short_summary": "deploys AI agents to handle omnichannel customer experience and resolve customer service interactions across channels",
  "task_performed": "deploys AI agents to handle omnichannel customer experience and resolve customer service interactions across channels",
  "inputs_accepted": [
    "customer conversations across app",
    "website",
    "email",
    "SMS",
    "social media",
    "and WhatsApp",
    "knowledge and workflows provided via supervisor dashboard"
  ],
  "outputs_produced": [
    "customer responses across channels",
    "conversation analytics",
    "performance tracking",
    "and ROI measurement",
    "human agent handoff for high-value interactions"
  ],
  "integrations_available": [
    "SMS",
    "email",
    "WhatsApp",
    "social media",
    "customer support software"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "support / customer experience (on-demand",
    "healthcare",
    "retail)"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "enterprise/contact sales",
  "price": {
    "observed": true,
    "billing": "free",
    "currency": "USD",
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "Free",
    "summary": "The homepage presents a free offer for moving off Zendesk but does not provide public paid-plan pricing or billing terms.",
    "confidence": "low",
    "source_url": "https://delight.ai/ai-agent",
    "checked_at": "2026-07-28T05:54:47.624Z",
    "amount": null,
    "display": null,
    "plans": [
      {
        "name": "Free offer",
        "price": "0.0USD",
        "period": null,
        "persona": "free",
        "highlights": [
          "Described as a free way off Zendesk"
        ]
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "GDPR",
    "SOC 2 (Type II)",
    "HIPAA/HITECH",
    "ISO 27001",
    "Powering 7 billion conversations every month",
    "trusted by industry leaders"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (HIPAA stated, SOC2 stated, GDPR stated, ISO 27001 stated)",
  "evidence_urls": [
    "https://delight.ai/ai-agent",
    "https://www.sendbird.com/ai-agent"
  ],
  "last_checked": "2026-06-17",
  "how_to_connect": {
    "website": "https://delight.ai/ai-agent",
    "docs": "https://delight.ai/documentation",
    "mcp": null,
    "a2a": null,
    "api": {
      "docs_url": "https://delight.ai/developer",
      "endpoint": null
    },
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 320,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:38:00.053Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}