Agentforce

{
  "agent_id": "agentforce",
  "name": "Agentforce",
  "url": "https://www.salesforce.com/agentforce/",
  "logo": "https://agentery.com/logos/CP-8BH4EQ-256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "builds, deploys and runs autonomous AI agents for customer service, sales and employee workflows on Salesforce CRM data",
  "task_performed": "builds, deploys and runs autonomous AI agents for customer service, sales and employee workflows on Salesforce CRM data",
  "inputs_accepted": [
    "CRM records",
    "knowledge articles",
    "customer conversations",
    "business rules and actions"
  ],
  "outputs_produced": [
    "customer and employee conversations",
    "CRM actions",
    "case resolution",
    "sales follow-ups"
  ],
  "integrations_available": [
    "Salesforce CRM",
    "Data 360",
    "Slack",
    "voice",
    "chat",
    "messaging",
    "email",
    "MuleSoft",
    "AgentExchange"
  ],
  "protocols_or_interfaces": [
    "UCP",
    "MCP"
  ],
  "industry_fit": [
    "cross-industry enterprise customer service",
    "sales",
    "commerce and operations on Salesforce"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "unclear",
  "pricing_model": "usage-based",
  "price": null,
  "trust_or_rating_signal": [],
  "evidence_quality": "medium",
  "entity_type": "agent_platform",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://www.salesforce.com/agentforce/",
    "https://www.salesforce.com/agentforce/pricing/",
    "https://agentforce.com/"
  ],
  "last_checked": "2026-10-30",
  "profile_checked": "2026-10-30",
  "price_checked": null,
  "how_to_connect": {
    "website": "https://www.salesforce.com/agentforce/",
    "docs": "http://agentforce.com/documentation",
    "mcp": null,
    "a2a": null,
    "api": {
      "docs_url": "http://agentforce.com/developer",
      "endpoint": null
    },
    "protocols": [
      "UCP",
      "MCP"
    ],
    "install": null,
    "repository": null,
    "note": "Speaks UCP, MCP but publishes no endpoint we could verify — check the docs/website."
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "status": "unknown",
      "note": "no observed price page text held for this listing"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": null,
  "liveness": {
    "probed": false,
    "alive": null,
    "endpoint_kind": null,
    "latency_ms": null,
    "uptime_7d": null,
    "checked_at": null,
    "consecutive_failures": 0,
    "status": "unknown"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}