Cognigy.AI

{
  "agent_id": "cognigy_ai",
  "name": "Cognigy.AI",
  "url": "https://cognigy.com/platform/cognigy-ai",
  "logo": "https://agentery.com/logos/CP-GC9DAR.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "automates enterprise customer service via autonomous AI Agents that handle inquiries, decompose tasks, and resolve customer queries across contact center chann…",
  "task_performed": "automates enterprise customer service via autonomous AI Agents that handle inquiries, decompose tasks, and resolve customer queries across contact center channels",
  "inputs_accepted": [
    "text",
    "voice",
    "multimedia",
    "prompts",
    "CRM data",
    "structured and unstructured knowledge bases (FAQs",
    "product/company documents)",
    "real-time conversation input"
  ],
  "outputs_produced": [
    "conversational responses",
    "task execution (billing inquiries",
    "flight rebooking)",
    "workflow initiation",
    "handovers to AI/human agents",
    "analytics dashboards",
    "data exports"
  ],
  "integrations_available": [
    "OpenAI",
    "Anthropic",
    "Google",
    "AWS",
    "Model Context Protocol (MCP)",
    "open API",
    "CLI",
    "Extension Framework",
    "30+ omnichannel connectors",
    "CRM",
    "CCaaS"
  ],
  "protocols_or_interfaces": [
    "MCP",
    "API"
  ],
  "industry_fit": [
    "customer service / enterprise contact centers"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "enterprise/contact sales",
  "price": {
    "observed": false,
    "billing": "not_found",
    "currency": null,
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "No public price found",
    "summary": "Cognigy.AI presents an enterprise-grade customer service platform but does not disclose public pricing.",
    "confidence": "medium",
    "source_url": "https://cognigy.com/platform/cognigy-ai",
    "checked_at": "2026-07-26T10:56:26.188Z",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "Named a Leader in the Forrester Wave 2026: Conversational AI Platforms for Customer Service",
    "1,250+ brands worldwide",
    "over a billion annual interactions globally",
    "GDPR compliant",
    "SOC2 compliant",
    "HIPAA compliant"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (HIPAA stated, SOC2 stated, GDPR stated)",
  "evidence_urls": [
    "https://cognigy.com/platform/cognigy-ai"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://cognigy.com/platform/cognigy-ai",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 2494,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:32:28.268Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}