Nice Customer Service Ai

{
  "agent_id": "nice_customer_service_ai",
  "name": "Nice Customer Service Ai",
  "url": "https://nice.com/customer-service-ai/customer-service-ai-agents",
  "logo": "https://agentery.com/logos/CP-6Z4EGK.svg",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Enterprise AI platform for customer service with AI agents for self-service, sales, proactive engagement, and process automation. Includes conversational AI, o…",
  "task_performed": "unclear",
  "inputs_accepted": [],
  "outputs_produced": [],
  "integrations_available": [
    "Zendesk"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [],
  "autonomy_level": "unclear",
  "human_approval_needed": "unclear",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "usage",
    "currency": "USD",
    "lowest_monthly_usd": 110,
    "monthly_usd": 110,
    "headline": "From $110/mo",
    "summary": "From $110/mo. NICE publicly lists core suites from $110 per agent per month, with higher tiers and industry packages including consumption-based session or annual consumer pricing.",
    "confidence": "high",
    "source_url": "https://www.nice.com/websites/pricing",
    "checked_at": "2026-07-28T05:26:46.105Z",
    "amount": 110,
    "display": "From $110/mo",
    "plans": [
      {
        "name": "Omnichannel Suite",
        "price": "$110",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "Per agent per month"
        ]
      },
      {
        "name": "Essential Suite",
        "price": "$135",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Per agent per month"
        ]
      },
      {
        "name": "Core Suite",
        "price": "$169",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "Per agent per month"
        ]
      },
      {
        "name": "Complete Suite",
        "price": "$209",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "Per agent per month"
        ]
      },
      {
        "name": "Ultimate Suite",
        "price": "$249 / $0.25",
        "period": null,
        "persona": "team_sme",
        "highlights": [
          "$249 per agent per month",
          "$0.25 per session"
        ]
      },
      {
        "name": "The Ultimate Banking Experience",
        "price": "$249 / $0.25",
        "period": null,
        "persona": "team_sme",
        "highlights": [
          "$249 per agent per month",
          "$0.25 per session"
        ]
      },
      {
        "name": "The Ultimate Insurance Experience",
        "price": "$249 / $0.25",
        "period": null,
        "persona": "team_sme",
        "highlights": [
          "$249 per agent per month",
          "$0.25 per session"
        ]
      },
      {
        "name": "The Ultimate Healthcare Experience",
        "price": "$249 / $0.25",
        "period": null,
        "persona": "team_sme",
        "highlights": [
          "$249 per agent per month",
          "$0.25 per session"
        ]
      },
      {
        "name": "The Ultimate Retail Experience",
        "price": "$249 / $0.25",
        "period": null,
        "persona": "team_sme",
        "highlights": [
          "$249 per agent per month",
          "$0.25 per session"
        ]
      },
      {
        "name": "The Ultimate Government Experience",
        "price": "Starting at $2",
        "period": "year",
        "persona": "individual",
        "highlights": [
          "Per consumer per year"
        ]
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "unclear",
  "entity_type": "commercial_agent_product",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://nice.com/customer-service-ai/customer-service-ai-agents"
  ],
  "last_checked": null,
  "how_to_connect": {
    "website": "https://nice.com/customer-service-ai/customer-service-ai-agents",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 1297,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:36:29.167Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}