Intelligent Virtual Agent (IVA)

{
  "agent_id": "five9_iva",
  "name": "Intelligent Virtual Agent (IVA)",
  "url": "https://www.five9.com/products/capabilities/intelligent-virtual-agent",
  "logo": "https://agentery.com/logos/CP-RX9E8S-ld256.png",
  "niche": "voice-contact-centre-agent",
  "category": "customer-success-support",
  "short_summary": "automates customer interactions/routine tasks via conversational self-service across voice and digital channels (FAQs, appointments, card payments, password re…",
  "task_performed": "automates customer interactions/routine tasks via conversational self-service across voice and digital channels (FAQs, appointments, card payments, password reset, order lookup)",
  "inputs_accepted": [
    "voice and digital channel interactions (voice",
    "chat",
    "SMS",
    "social messaging)",
    "customer queries"
  ],
  "outputs_produced": [
    "automated conversational responses",
    "self-service resolutions",
    "scheduled appointments",
    "payment processing",
    "password resets",
    "context handoff to live agents",
    "real-time data insights"
  ],
  "integrations_available": [
    "WellSaid Labs"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "customer support / contact center"
  ],
  "autonomy_level": "workflow automation",
  "human_approval_needed": "unclear",
  "pricing_model": "enterprise/contact sales",
  "price": {
    "observed": true,
    "billing": "subscription",
    "currency": "USD",
    "lowest_monthly_usd": 119,
    "monthly_usd": 119,
    "headline": "From $119/mo",
    "summary": "From $119/mo. Five9 offers subscription pricing starting at $119/month per seat for digital channels, with higher tiers at $159/month for all channels, and contact-sales pricing for Plus, Pro, and Enterprise plans.",
    "confidence": "high",
    "source_url": "https://www.five9.com/products/pricing",
    "checked_at": "2026-07-28T05:15:01.598Z",
    "amount": 119,
    "display": "From $119/mo",
    "plans": [
      {
        "name": "Digital",
        "price": "$119/month",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "Digital channels only",
          "Chat, Email, SMS/MMS, Social Messaging",
          "AI Summaries, Live Transcription, AI Insights",
          "Agent Desktop, Recording, Analytics"
        ]
      },
      {
        "name": "Core",
        "price": "$159/month",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "All channels with AI essential",
          "Voice, Chat, Email, SMS/MMS, Social Messaging",
          "AI Summaries, Live Transcription, AI Insights, AI Agent Assist, AI Knowledge",
          "Blended Inbound/Outbound, Workforce Engagement"
        ]
      },
      {
        "name": "Plus",
        "price": "Contact Sales",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "All channels with advanced AI",
          "Custom pricing available"
        ]
      },
      {
        "name": "Pro",
        "price": "Contact Sales",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "All channels with AI essentials and WEM",
          "Custom pricing available"
        ]
      },
      {
        "name": "Enterprise",
        "price": "Contact Sales",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "All channels with Advanced AI and WEM",
          "Custom pricing available"
        ]
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "case study (Alivi)",
    "customer testimonial",
    "PCI-compliant payment processing",
    "Trust Office reference"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (PCI-compliant payment processing stated; otherwise unclear)",
  "evidence_urls": [
    "https://www.five9.com/products/capabilities/intelligent-virtual-agent"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://www.five9.com/products/capabilities/intelligent-virtual-agent",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 902,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:33:36.660Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}