Ticket management system with Copilot Studio agents

{
  "agent_id": "ticket_management_system_with_",
  "name": "Ticket management system with Copilot Studio agents",
  "url": "https://learn.microsoft.com/en-us/power-platform/architecture/solution-ideas/agent-ticket-and-refund",
  "logo": "https://agentery.com/logos/CP-NT34EZ-ld256.png",
  "niche": "ticket-triage-routing",
  "category": "customer-success-support",
  "short_summary": "Automates cinema ticket management, refunds, and bookings to support customer and guest service operations",
  "task_performed": "Automates cinema ticket management, refunds, and bookings to support customer and guest service operations",
  "inputs_accepted": [
    "Chat requests in Microsoft Teams",
    "email workflows in Outlook",
    "ticket/refund/user/location data from Dataverse"
  ],
  "outputs_produced": [
    "Ticket case and refund case updates",
    "processed refund requests",
    "reporting/Power BI dashboards"
  ],
  "integrations_available": [
    "Microsoft Teams",
    "Microsoft Outlook",
    "Power Automate",
    "Azure Virtual Machines",
    "Microsoft Dataverse",
    "Power Platform admin center",
    "Power Fx",
    "Microsoft Entra ID",
    "Azure Key Vault",
    "Power BI",
    "Copilot Studio"
  ],
  "protocols_or_interfaces": [
    "MCP"
  ],
  "industry_fit": [
    "customer service / entertainment (cinema)"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "unclear",
  "price": {
    "observed": false,
    "billing": "not_found",
    "currency": null,
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "No public price found",
    "summary": "No public price found on the vendor site.",
    "confidence": "high",
    "source_url": "https://learn.microsoft.com/en-us/power-platform/architecture/solution-ideas/agent-ticket-and-refund",
    "checked_at": "2026-10-27T05:09:49.430Z",
    "source_kind": "vendor",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "Cineplex referenced as inspiration",
    "Microsoft documentation"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "enterprise security page only",
  "evidence_urls": [
    "https://learn.microsoft.com/en-us/power-platform/architecture/solution-ideas/agent-ticket-and-refund"
  ],
  "last_checked": "2026-10-27",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-27",
  "how_to_connect": {
    "website": "https://learn.microsoft.com/en-us/power-platform/architecture/solution-ideas/agent-ticket-and-refund",
    "docs": "https://learn.microsoft.com/documentation",
    "mcp": null,
    "a2a": null,
    "api": {
      "docs_url": "https://learn.microsoft.com/developer",
      "endpoint": null
    },
    "protocols": [
      "MCP"
    ],
    "install": null,
    "repository": null,
    "note": "Speaks MCP but publishes no endpoint we could verify — check the docs/website."
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "status": "unknown",
      "note": "no observed price page text held for this listing"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": null,
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 714,
    "uptime_7d": 1,
    "checked_at": "2026-10-28T02:46:39.425Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}