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Ticket Triage Routing

Query this niche via MCPmarket_report({ query: "Ticket Triage Routing", response_mode: "summary" })
active marketmarket pulse 59/100commercial money present0 new builders in 30d17 listings
basis: all observed monthly plans · commercial-form-v2
Agents · median
$399/mo
$9–$500 middle half · 4 providers · median of every priced plan point, all tiers · thin evidence
MCP servers · median
None priced — too few for a MCP servers median.

All plans — Agents vs MCPs

each dot = one provider · log scale
Agents $399
Lyzr Crm Agent · $8
Postman Support Triage Agent · $9
Sendbird Steward · $399
irisagent · $500
Sendbird Steward · $599
$10
$25
$50
$100
$250
$500
AgentsMCP serversshaded = middle half · line = median

All plans

5 priced
Providervs its cohort medianMonthly
Lyzr Crm Agentagent
$8 below
Postman Support Triage Agentagent
$9 below
Sendbird Stewardagent
$399 ~median
irisagentagent
$500 above
Sendbird Stewardagent
$599 above
Position is relative to the provider's own delivery-type median at this tier — never a blended one.
What the figures on this page are. This page is Agentery's fixed-niche view of Ticket Triage Routing (latest observation 2026-10-14T03:32:48.116Z). The headline medians above are computed from that data per delivery type and buyer-tier tab: on a tier tab, the median of each provider's plan at that tier; on “All”, every priced plan point across tiers pooled. Small cohorts show as “too few” rather than a median. The embedded response below is the broader fixed-niche report: its by_provider_type.*.median pools all tiers, pricing.byPersona.* is per buyer tier, and the unit cohorts (e.g. Pro flat) are per tier and billing unit — so those blocks legitimately differ from one headline figure. Over MCP today the advertised tools are market_report (a semantic neighbourhood for your query, not this fixed niche) and price_benchmark (query/task); niche_report stays callable as a legacy alias. Their cohorts are defined differently, so their numbers can differ from this page.
market_reportprice_benchmark
See the MCP response behind this pagefixed-niche report (legacy niche_report alias, full mode) — broader than the headline figure
{
  "niche": "ticket-triage-routing",
  "parent_sector": "customer-success-support",
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    "pricing_basis": "lowest_observed_monthly_usd",
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                "billing": "unspecified_period",
                "unit": "flat",
                "price": "Custom pricing for millions of MAU",
                "monthly_usd": null
              },
              {
                "provider": "unthread",
                "tier": "enterprise",
                "billing": "unspecified_period",
                "unit": "flat",
                "price": "Custom",
                "monthly_usd": null
              }
            ]
          }
        ],
        "coverage": {
          "priced_providers": 10,
          "normalized_observations": 12,
          "comparable_providers": 8,
          "strict_cohorts": 3,
          "exclusion_reasons": {
            "ambiguous_cadence": 10,
            "usage_not_monthly": 4
          }
        }
      }
    },
    "quoteOnlyProvidersByTier": {
      "individual": 0,
      "enterprise": 6,
      "team_sme": 0,
      "pro": 0
    },
    "billingMix": {
      "freemium": 4,
      "contact_sales": 2,
      "subscription": 4
    },
    "freeTierShare": 0.4,
    "medianLowestUsd": 77
  },
  "movement": {
    "niche": "ticket-triage-routing",
    "sector": "customer-success-support",
    "pricedNow": 8,
    "pairs": 7,
    "repriced": [],
    "newlyPriced": [
      "lyzr_crm_agent"
    ],
    "droppedFromPriced": [],
    "likeForLikePct": 0,
    "kind": "composition",
    "narrative": "Composition change (average moved, but no agent changed its price): 1 newly published pricing."
  },
  "index_series": {
    "series": [
      {
        "day": "2026-09-15",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-16",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-17",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-18",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-19",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-20",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-21",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-22",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-23",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-24",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-25",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-26",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-27",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-28",
        "index": 100,
        "pairs": 12,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-29",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-09-30",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-01",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-02",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-03",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-04",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-05",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-06",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-07",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-08",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-09",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-10",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-11",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-12",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-13",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-10-14",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      }
    ],
    "latest": 100,
    "day_change_pct": 0,
    "methodology": "Chained daily price index, base 100 on the first priced scan day (29 Jun 2026). The overall index is the COMPOSITE of the four buyer-tier indices (individual / pro / team&sme / enterprise): each day it moves by the equal-weighted average of the tiers' moves. Each tier index is like-for-like — only agents priced on both consecutive scan days (per-agent ratios, geometric mean, clipped to [0.2, 5]) — so composition changes (agents revealing or hiding prices) can never move it."
  },
  "top_agents": [
    {
      "agent_id": "ticket_management_system_with_",
      "name": "Ticket Management System With",
      "url": "https://learn.microsoft.com/en-us/power-platform/architecture/solution-ideas/agent-ticket-and-refund",
      "short_summary": "Automates cinema ticket management, refunds, and bookings to support customer and guest service operations",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "No public price found on the vendor site."
      },
      "evidence_quality": "high",
      "upvotes": 0
    },
    {
      "agent_id": "unthread",
      "name": "Unthread",
      "url": "https://unthread.io/",
      "short_summary": "AI helpdesk that reads, triages, and resolves support tickets across channels, drafts grounded answers from knowledge base, and automates support workflows",
      "price": {
        "commercial": {
          "entry_offer": {
            "line": "Pro",
            "monthly_native": 375,
            "monthly_usd": 375,
            "commitment": "monthly",
            "basis": "$75 per agent/month × 5 (minimum 5)",
            "billing_verified": true
          },
          "currency": "USD",
          "lines": [
            {
              "name": "Pro",
              "price": "$75 per agent / month",
              "kind": "base_subscription",
              "unit": "agent",
              "billed": "monthly",
              "min_seats": 5
            },
            {
              "name": "Enterprise",
              "price": "Custom",
              "kind": "custom"
            }
          ]
        },
        "observed": true,
        "billing": "subscription",
        "lowest_monthly_usd": 375,
        "monthly_usd": 375,
        "headline": "From $375/mo ($75 per agent/month × 5 (minimum 5))",
        "summary": "From $375/mo ($75 per agent/month × 5 (minimum 5)). Unthread's Pro plan starts at $75 per agent per month with a five-seat minimum, while Enterprise pricing is custom."
      },
      "evidence_quality": "high",
      "upvotes": 0
    },
    {
      "agent_id": "lyzr_crm_agent",
      "name": "Lyzr Crm Agent",
      "url": "https://lyzr.ai/blueprints/support/crm-case-generator-agent/",
      "short_summary": "automatically captures, classifies, and routes customer support cases/issues in real time into the CRM",
      "price": {
        "commercial": {
          "entry_offer": {
            "line": "Starting plan",
            "monthly_native": 8333.33,
            "monthly_usd": 8333.333333333334,
            "commitment": "annual",
            "basis": "$100,000/year (annual commitment) = $8,333/month equivalent"
          },
          "currency": "USD",
          "lines": [
            {
              "name": "Free forever",
              "price": "$0",
              "kind": "free",
              "billed": "monthly"
            },
            {
              "name": "Starting plan",
              "price": "$100K a year, to start",
              "kind": "base_subscription",
              "billed": "annually"
            },
            {
              "name": "Custom",
              "price": "Custom",
              "kind": "custom"
            }
          ]
        },
        "observed": true,
        "billing": "freemium",
        "lowest_monthly_usd": 8333.333333333334,
        "monthly_usd": 8333.333333333334,
        "headline": "Free plan; paid from $8,333/mo (annual commitment)",
        "summary": "Free plan; paid from $8,333/mo (annual commitment). Lyzr advertises a free-forever option, a paid offering starting at $100K per year, and custom-sized pricing."
      },
      "evidence_quality": "medium",
      "upvotes": 0
    },
    {
      "agent_id": "classifiers",
      "name": "Classifier",
      "url": "https://freedomengineers.tech",
      "short_summary": "unclear",
      "price": {
        "commercial": {
          "entry_offer": {
            "line": "LinkRescue Hosted Dashboard + Multi-Site Monitoring",
            "monthly_native": 79,
            "monthly_usd": 79,
            "commitment": "monthly",
            "basis": "$79/month",
            "billing_verified": true
          },
          "currency": "USD",
          "lines": [
            {
              "name": "LinkRescue Hosted Dashboard + Multi-Site Monitoring",
              "price": "$79/mo",
              "kind": "base_subscription",
              "billed": "monthly"
            }
          ]
        },
        "observed": true,
        "billing": "subscription",
        "lowest_monthly_usd": 79,
        "monthly_usd": 79,
        "headline": "From $79/mo",
        "summary": "From $79/mo. LinkRescue offers a hosted dashboard and multi-site monitoring for agencies at $79 per month."
      },
      "evidence_quality": "low",
      "upvotes": 0
    },
    {
      "agent_id": "sendbird_steward",
      "name": "Agent Steward",
      "url": "https://sendbird.com/",
      "short_summary": "unclear",
      "price": {
        "commercial": {
          "entry_offer": {
            "line": "Starter 5K",
            "monthly_native": 399,
            "monthly_usd": 399,
            "commitment": "monthly",
            "basis": "$399/month",
            "billing_verified": true
          },
          "annual_option": {
            "line": "Starter 5K (annual billing)",
            "monthly_equivalent_native": 349,
            "total_native": 4188
          },
          "currency": "USD",
          "lines": [
            {
              "name": "Free trial",
              "price": "Free trial",
              "kind": "trial"
            },
            {
              "name": "Starter 5K",
              "price": "$399/month",
              "kind": "base_subscription",
              "billed": "monthly"
            },
            {
              "name": "Starter 5K (annual billing)",
              "price": "$349/month billed annually",
              "kind": "base_subscription",
              "billed": "annually"
            },
            {
              "name": "Pro 5K",
              "price": "$599/month",
              "kind": "base_subscription",
              "billed": "monthly"
            },
            {
              "name": "Pro 5K (annual billing)",
              "price": "$499/month billed annually",
              "kind": "base_subscription",
              "billed": "annually"
            },
            {
              "name": "Enterprise",
              "price": "Custom pricing for millions of MAU",
              "kind": "custom"
            }
          ]
        },
        "observed": true,
        "billing": "subscription",
        "lowest_monthly_usd": 399,
        "monthly_usd": 399,
        "headline": "From $399/mo; $349/mo equivalent billed annually",
        "summary": "From $399/mo; $349/mo equivalent billed annually. Sendbird Chat lists Starter at $399/month or $349/month billed annually, Pro at $599/month or $499/month billed annually, and custom-priced Enterprise service, with a free trial available."
      },
      "evidence_quality": "low",
      "upvotes": 0
    },
    {
      "agent_id": "ai_support_ticket_assistant",
      "name": "Ai Support Ticket Assistant",
      "url": "https://github.com/LuthandoYekani/AI-Support-Ticket-Assistant",
      "short_summary": "An n8n and Google Gemini workflow that analyzes IT support tickets, assigns priorities, recommends troubleshooting steps and escalation paths, and generates pr…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "No public pricing is shown for this open-source AI support ticket assistant repository."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "clickup_ticket_router",
      "name": "Clickup Ticket Router",
      "url": "https://clickup.com/brain/agents/templates/listings/ticket-router",
      "short_summary": "AI agent that automatically routes incoming support tickets to the right team or specialist based on issue type, urgency, and expertise. Classifies tickets acr…",
      "price": {
        "commercial": {
          "entry_offer": {
            "line": "Brain AI",
            "monthly_native": 9,
            "monthly_usd": 9,
            "commitment": "monthly",
            "basis": "$9 per user/month × 1",
            "billing_verified": true
          },
          "annual_option": {
            "line": "Unlimited (annual billing)",
            "monthly_equivalent_native": 7,
            "total_native": 84
          },
          "currency": "USD",
          "lines": [
            {
              "name": "Free Forever",
              "price": "Free",
              "kind": "free",
              "billed": "monthly"
            },
            {
              "name": "Unlimited",
              "price": "$10 / user/month",
              "kind": "base_subscription",
              "unit": "user",
              "billed": "monthly"
            },
            {
              "name": "Unlimited (annual billing)",
              "price": "$7 / user/month billed yearly",
              "kind": "base_subscription",
              "unit": "user",
              "billed": "annually"
            },
            {
              "name": "Business",
              "price": "$19 / user/month",
              "kind": "base_subscription",
              "unit": "user",
              "billed": "monthly"
            },
            {
              "name": "Business (annual billing)",
              "price": "$12 / user/month billed yearly",
              "kind": "base_subscription",
              "unit": "user",
              "billed": "annually"
            },
            {
              "name": "Enterprise",
              "price": "Contact sales",
              "kind": "custom"
            },
            {
              "name": "AI Free Forever",
              "price": "Free",
              "kind": "free",
              "billed": "monthly"
            },
            {
              "name": "Brain AI",
              "price": "$9 / user/month",
              "kind": "base_subscription",
              "unit": "user",
              "billed": "monthly"
            }
          ]
        },
        "observed": true,
        "billing": "freemium",
        "lowest_monthly_usd": 9,
        "monthly_usd": 9,
        "headline": "Free plan; paid from $9/mo ($9 per user/month × 1); $7/mo equivalent billed annually",
        "summary": "Free plan; paid from $9/mo ($9 per user/month × 1); $7/mo equivalent billed annually. ClickUp offers a permanent free plan, paid plans from $10 per user/month when billed monthly, Brain AI at $9 per user/month, and custom-priced Enterprise access."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "connectwise_ticket_triage",
      "name": "Connectwise Ticket Triage",
      "url": "https://connectwise.com/solutions/automated-ticket-triage",
      "short_summary": "AI-powered ticket triage system for MSPs and IT teams that automatically classifies, prioritizes, and routes service tickets. Integrates with PSA and RMM syste…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "No public pricing or plan details were observed for ConnectWise Automated Ticket Triage."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "emailtree_ai",
      "name": "Emailtree Ai",
      "url": "https://emailtree.ai/automatic-classification/",
      "short_summary": "AI-powered email classification and routing platform that automatically categorizes, prioritizes, and routes emails based on intent, sentiment, and custom crit…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "No public pricing is shown on the available EmailTree.ai page."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "enate_email_classification",
      "name": "Enate Email Classification",
      "url": "https://www.enate.io/product/enateai/email-classification-ai-software",
      "short_summary": "AI-powered email classification and triage software that automatically sorts, routes, and prioritizes incoming emails into organized categories. Built on Micro…",
      "price": {
        "commercial": {
          "currency": "USD",
          "lines": [
            {
              "name": "AI Orchestration Platform",
              "price": "Contact sales",
              "kind": "custom"
            },
            {
              "name": "AI Credits",
              "price": "Contact sales",
              "kind": "custom"
            },
            {
              "name": "Enate Consulting",
              "price": "Contact sales",
              "kind": "custom"
            }
          ]
        },
        "observed": true,
        "billing": "contact_sales",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "Contact sales (no public price)",
        "summary": "Contact sales (no public price). Enate does not publish numeric subscription prices; pricing is tailored to access needs, service lines, and selected AI agents, with customers directed to book a demo or contact the company."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    }
  ],
  "platforms_also_here": [
    {
      "agent_id": "delight_ai",
      "name": "Delight AI",
      "url": "https://delight.ai/",
      "short_summary": "Acts as an AI concierge that autonomously resolves customer service requests, coordinating across systems, teams, and partners from first message to final conf…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "Delight does not publish a standalone public price; its calculator shows Zendesk comparison costs and offers a personalized savings estimate."
      },
      "home_niche": "customer-support-tier1",
      "also_covers": true,
      "upvotes": 0
    },
    {
      "agent_id": "forethought_ai",
      "name": "Forethought AI Platform",
      "url": "https://forethought.ai/",
      "short_summary": "Automates and resolves customer support tickets end-to-end across channels; classifies/routes tickets, surfaces insights, assists human agents, and scores agen…",
      "price": {
        "commercial": {
          "currency": "USD",
          "lines": [
            {
              "name": "Team",
              "price": "",
              "kind": "unknown"
            },
            {
              "name": "Professional",
              "price": "",
              "kind": "unknown"
            },
            {
              "name": "Enterprise",
              "price": "",
              "kind": "unknown"
            }
          ]
        },
        "observed": true,
        "billing": "contact_sales",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "Contact sales (no public price)",
        "summary": "Contact sales (no public price). Forethought offers three tiered plans (Team, Professional, Enterprise) with features listed but no public pricing; customers must request a quote."
      },
      "home_niche": "customer-support-tier1",
      "also_covers": true,
      "upvotes": 0
    },
    {
      "agent_id": "freshworks_ai_platform",
      "name": "Freddy Agentic AI Platform",
      "url": "https://freshworks.com/theworks/company-news/uncomplicate-cx-launch-2025/",
      "short_summary": "Autonomously manages and resolves customer support issues end-to-end, including completing actions like order management, flight rescheduling, account verifica…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "Freshworks lists product-specific pricing links but no public prices are visible in the supplied content."
      },
      "home_niche": "customer-support-tier1",
      "also_covers": true,
      "upvotes": 0
    }
  ],
  "page_url": "https://agentery.com/market/ticket-triage-routing",
  "summary": {
    "niche": "ticket-triage-routing",
    "sector": "customer-success-support",
    "pricing_by_provider_type": {
      "headline": "Prices differ by provider type and buyer tier — no blended headline is used. Strongest cohort: Agents · Individual median $9/mo (3 providers). See benchmarks_by_provider_type_and_tier for the full matrix.",
      "benchmarks": [
        {
          "provider_type": "agent",
          "provider_type_label": "Agents",
          "buyer_tier": "individual",
          "buyer_tier_label": "Individual",
          "pricing_unit": "flat",
          "pricing_unit_label": "flat monthly",
          "comparable_provider_count": 3,
          "reliability": "low",
          "median": 9,
          "p25": null,
          "p75": null,
          "status": "median_only"
        },
        {
          "provider_type": "agent",
          "provider_type_label": "Agents",
          "buyer_tier": "pro",
          "buyer_tier_label": "Pro",
          "pricing_unit": "flat",
          "pricing_unit_label": "flat monthly",
          "comparable_provider_count": 2,
          "reliability": "low",
          "median": null,
          "p25": null,
          "p75": null,
          "status": "observed_offers_only",
          "observed_offers": [
            500,
            599
          ]
        },
        {
          "provider_type": "agent",
          "provider_type_label": "Agents",
          "buyer_tier": "team_sme",
          "buyer_tier_label": "Team / SME",
          "pricing_unit": "per_user",
          "pricing_unit_label": "per user",
          "comparable_provider_count": 2,
          "reliability": "low",
          "median": null,
          "p25": null,
          "p75": null,
          "status": "observed_offers_only",
          "observed_offers": [
            19,
            19
          ]
        }
      ],
      "warnings": [
        "This niche currently has sufficient agent pricing but insufficient MCP pricing."
      ],
      "full_pricing_via": {
        "tool": "price_benchmark",
        "arguments": {
          "niche": "ticket-triage-routing"
        },
        "note": "add provider_type + buyer_tier for a specific cohort"
      }
    },
    "page_url": "https://agentery.com/market/ticket-triage-routing",
    "counts": {
      "listings_with_price_capture": 17,
      "listings_with_observed_public_price": 10,
      "providers_with_numeric_monthly_price_latest_scan": 8,
      "like_for_like_comparable_pairs": 7
    },
    "movement": {
      "d": {
        "published": false,
        "value_pct": null,
        "held_reason": null
      },
      "w": {
        "published": false,
        "value_pct": null,
        "held_reason": null
      },
      "m": {
        "published": false,
        "value_pct": null,
        "held_reason": null
      }
    },
    "pricing_version": "cohorts-1",
    "pricing_status": "ok",
    "pricing_by_tier": [
      {
        "tier": "individual",
        "currency": "USD",
        "period": "month",
        "unit": "flat",
        "median": 9,
        "provider_count": 3,
        "plan_observation_count": 3,
        "data_confidence": 0.23,
        "data_confidence_basis": {
          "provider_component": 0.25,
          "observation_component": 0.15,
          "provider_count": 3,
          "plan_observation_count": 3
        },
        "reliability": "low",
        "members": [
          {
            "provider": "lyzr_crm_agent",
            "usd": 8.33
          },
          {
            "provider": "postman_support_triage_agent",
            "usd": 9
          },
          {
            "provider": "sendbird_steward",
            "usd": 399
          }
        ]
      },
      {
        "tier": "pro",
        "currency": "USD",
        "period": "month",
        "unit": "flat",
        "median": 500,
        "provider_count": 3,
        "plan_observation_count": 3,
        "data_confidence": 0.23,
        "data_confidence_basis": {
          "provider_component": 0.25,
          "observation_component": 0.15,
          "provider_count": 3,
          "plan_observation_count": 3
        },
        "reliability": "low",
        "members": [
          {
            "provider": "classifiers",
            "usd": 79
          },
          {
            "provider": "irisagent",
            "usd": 500
          },
          {
            "provider": "sendbird_steward",
            "usd": 599
          }
        ]
      },
      {
        "tier": "team_sme",
        "currency": "USD",
        "period": "month",
        "unit": "per_user",
        "median": 19,
        "provider_count": 2,
        "plan_observation_count": 2,
        "data_confidence": 0.15,
        "data_confidence_basis": {
          "provider_component": 0.17,
          "observation_component": 0.1,
          "provider_count": 2,
          "plan_observation_count": 2
        },
        "reliability": "low",
        "members": [
          {
            "provider": "postman_support_triage_agent",
            "usd": 19
          },
          {
            "provider": "clickup_ticket_router",
            "usd": 19
          }
        ]
      }
    ],
    "pricing_coverage": {
      "listings_with_price_capture": 17,
      "listings_with_observed_public_price": 10,
      "normalized_observations": 12,
      "comparable_providers": 8,
      "strict_cohorts": 3,
      "exclusion_reasons": {
        "ambiguous_cadence": 10,
        "usage_not_monthly": 4
      }
    },
    "pricing_note": "Provider-deduped, FX-normalized monthly medians, separated by buyer tier AND billing unit (flat/per_seat/per_user/per_agent) — incompatible units are never blended. Ranges (p25/p75) only at >=5 providers; data_confidence is provider-count-weighted. Usage-metered, promo, range, one-time and ambiguous-cadence plans are excluded.",
    "pricing_excluded_observations": {
      "ambiguous_cadence": 10,
      "usage_not_monthly": 4
    },
    "billing_mix": {
      "freemium": 4,
      "contact_sales": 2,
      "subscription": 4
    },
    "free_tier_share": 0.4,
    "top_providers": [
      {
        "agent_id": "ticket_management_system_with_",
        "name": "Ticket Management System With",
        "price": {
          "observed": false,
          "billing": "not_found",
          "lowest_monthly_usd": null,
          "monthly_usd": null,
          "headline": "No public price found",
          "summary": "No public price found on the vendor site."
        },
        "observed": false
      },
      {
        "agent_id": "unthread",
        "name": "Unthread",
        "price": {
          "commercial": {
            "entry_offer": {
              "line": "Pro",
              "monthly_native": 375,
              "monthly_usd": 375,
              "commitment": "monthly",
              "basis": "$75 per agent/month × 5 (minimum 5)",
              "billing_verified": true
            },
            "currency": "USD",
            "lines": [
              {
                "name": "Pro",
                "price": "$75 per agent / month",
                "kind": "base_subscription",
                "unit": "agent",
                "billed": "monthly",
                "min_seats": 5
              },
              {
                "name": "Enterprise",
                "price": "Custom",
                "kind": "custom"
              }
            ]
          },
          "observed": true,
          "billing": "subscription",
          "lowest_monthly_usd": 375,
          "monthly_usd": 375,
          "headline": "From $375/mo ($75 per agent/month × 5 (minimum 5))",
          "summary": "From $375/mo ($75 per agent/month × 5 (minimum 5)). Unthread's Pro plan starts at $75 per agent per month with a five-seat minimum, while Enterprise pricing is custom."
        },
        "observed": true
      },
      {
        "agent_id": "lyzr_crm_agent",
        "name": "Lyzr Crm Agent",
        "price": {
          "commercial": {
            "entry_offer": {
              "line": "Starting plan",
              "monthly_native": 8333.33,
              "monthly_usd": 8333.333333333334,
              "commitment": "annual",
              "basis": "$100,000/year (annual commitment) = $8,333/month equivalent"
            },
            "currency": "USD",
            "lines": [
              {
                "name": "Free forever",
                "price": "$0",
                "kind": "free",
                "billed": "monthly"
              },
              {
                "name": "Starting plan",
                "price": "$100K a year, to start",
                "kind": "base_subscription",
                "billed": "annually"
              },
              {
                "name": "Custom",
                "price": "Custom",
                "kind": "custom"
              }
            ]
          },
          "observed": true,
          "billing": "freemium",
          "lowest_monthly_usd": 8333.333333333334,
          "monthly_usd": 8333.333333333334,
          "headline": "Free plan; paid from $8,333/mo (annual commitment)",
          "summary": "Free plan; paid from $8,333/mo (annual commitment). Lyzr advertises a free-forever option, a paid offering starting at $100K per year, and custom-sized pricing."
        },
        "observed": true
      },
      {
        "agent_id": "classifiers",
        "name": "Classifier",
        "price": {
          "commercial": {
            "entry_offer": {
              "line": "LinkRescue Hosted Dashboard + Multi-Site Monitoring",
              "monthly_native": 79,
              "monthly_usd": 79,
              "commitment": "monthly",
              "basis": "$79/month",
              "billing_verified": true
            },
            "currency": "USD",
            "lines": [
              {
                "name": "LinkRescue Hosted Dashboard + Multi-Site Monitoring",
                "price": "$79/mo",
                "kind": "base_subscription",
                "billed": "monthly"
              }
            ]
          },
          "observed": true,
          "billing": "subscription",
          "lowest_monthly_usd": 79,
          "monthly_usd": 79,
          "headline": "From $79/mo",
          "summary": "From $79/mo. LinkRescue offers a hosted dashboard and multi-site monitoring for agencies at $79 per month."
        },
        "observed": true
      },
      {
        "agent_id": "sendbird_steward",
        "name": "Agent Steward",
        "price": {
          "commercial": {
            "entry_offer": {
              "line": "Starter 5K",
              "monthly_native": 399,
              "monthly_usd": 399,
              "commitment": "monthly",
              "basis": "$399/month",
              "billing_verified": true
            },
            "annual_option": {
              "line": "Starter 5K (annual billing)",
              "monthly_equivalent_native": 349,
              "total_native": 4188
            },
            "currency": "USD",
            "lines": [
              {
                "name": "Free trial",
                "price": "Free trial",
                "kind": "trial"
              },
              {
                "name": "Starter 5K",
                "price": "$399/month",
                "kind": "base_subscription",
                "billed": "monthly"
              },
              {
                "name": "Starter 5K (annual billing)",
                "price": "$349/month billed annually",
                "kind": "base_subscription",
                "billed": "annually"
              },
              {
                "name": "Pro 5K",
                "price": "$599/month",
                "kind": "base_subscription",
                "billed": "monthly"
              },
              {
                "name": "Pro 5K (annual billing)",
                "price": "$499/month billed annually",
                "kind": "base_subscription",
                "billed": "annually"
              },
              {
                "name": "Enterprise",
                "price": "Custom pricing for millions of MAU",
                "kind": "custom"
              }
            ]
          },
          "observed": true,
          "billing": "subscription",
          "lowest_monthly_usd": 399,
          "monthly_usd": 399,
          "headline": "From $399/mo; $349/mo equivalent billed annually",
          "summary": "From $399/mo; $349/mo equivalent billed annually. Sendbird Chat lists Starter at $399/month or $349/month billed annually, Pro at $599/month or $499/month billed annually, and custom-priced Enterprise service, with a free trial available."
        },
        "observed": true
      }
    ],
    "suggested_next_calls": [
      {
        "tool": "price_benchmark",
        "arguments": {
          "niche": "ticket-triage-routing"
        },
        "purpose": "full observed price distribution + per-tier medians for this niche"
      },
      {
        "tool": "niche_report",
        "arguments": {
          "niche": "ticket-triage-routing",
          "response_mode": "full"
        },
        "purpose": "the complete report incl. index series and tier decomposition"
      },
      {
        "tool": "suggest_alternatives",
        "arguments": {
          "agent_id": "ticket_management_system_with_"
        },
        "purpose": "comparable (optionally cheaper) providers to a named agent"
      },
      {
        "tool": "get_agent_profile",
        "arguments": {
          "agent_id": "ticket_management_system_with_"
        },
        "purpose": "full profile, integrations and pricing for one provider"
      }
    ]
  }
}
Full market

8 providers, one sortable view

Dense enough for many listings; progressive disclosure keeps mobile usable.

ProviderTypeFromVs niche medianLiveness
UnthreadAI helpdesk that reads, triages, and resolves support tickets across channels, drafts grounded answers from knowledge base, and automates support workflows
agent$375from / mo25% below100% liveagent25% below median100% live
Lyzr Crm Agentautomatically captures, classifies, and routes customer support cases/issues in real time into the CRM
agent$8333.33from / mo1566.7% above88% liveagent1566.7% above median88% live
Classifierunclear
mcp$79from / mo84.2% below88% livemcp84.2% below median88% live
Agent Stewardunclear
agent$399from / mo20.2% below88% liveagent20.2% below median88% live
Clickup Ticket RouterAI agent that automatically routes incoming support tickets to the right team or specialist based on issue type, urgency, and expertise. Classifies tickets acr…
agent$9from / mo98.2% below88% liveagent98.2% below median88% live
IrisagentAI support agent platform that automates customer support operations, including bug report triage, issue deduplication, reproduction-detail collection, enginee…
agent$500from / moat median100% liveagentat median100% live
Postman Support Triage AgentAI agent that automatically triages Zendesk support tickets, assigns priority and tags, and routes urgent issues to appropriate teams via Slack, PagerDuty, or…
mcp$9from / mo98.2% below88% livemcp98.2% below median88% live
SentisumAI-powered customer service analytics platform that analyzes support conversations, applies topic and sentiment tags, and automates ticket triage and routing a…
agent$8333.33from / mo1566.7% above88% liveagent1566.7% above median88% live
Showing only providers with a published price or a free plan. $29 = lowest observed monthly · Free = free to use · Free tier = free plan + paid options.