Ticket Triage Routing

{
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  "parent_sector": "customer-success-support",
  "provider_type_pricing": {
    "slug": "ticket-triage-routing",
    "pricing_basis": "lowest_observed_monthly_usd",
    "provider_type_methodology": "commercial-form-v2",
    "provider_type_methodology_published_at": "2026-07-31",
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      "providers": 6
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        "confidence": "insufficient",
        "reason": "Fewer than three comparable priced MCP servers are available."
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    },
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  },
  "crowding_level": "sparse",
  "observed_node_count": 2,
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    "meeting-notes-transcription",
    "customer-support-tier1",
    "churn-prediction-intervention",
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    "voice-contact-centre-agent"
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  "market_pulse": {
    "pulse": 71,
    "drivers": [
      "enterprise money present"
    ],
    "price_move_30d_pct": 22.7,
    "money_share": 0.875,
    "entry_rate": 0,
    "alive_share": 1
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    "tier_agents": {
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  },
  "pricing": {
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    "observed": 8,
    "byPersona": {
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      "individual": {
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        "mean": 2779.15,
        "stdev": 4810.06,
        "usageShare": 0.14
      }
    },
    "byPersonaMonthly": {
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      "individual": {
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        "confidence": "low",
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      "team_sme": {
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      "enterprise": {
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    },
    "byTierCohorts": {
      "status": "ok",
      "cohorts": [
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          "tier": "pro",
          "currency": "USD",
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          "unit": "flat",
          "median": 289.5,
          "provider_count": 2,
          "plan_observation_count": 2,
          "data_confidence": 0.15,
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          },
          "reliability": "low",
          "members": [
            {
              "provider": "classifiers",
              "usd": 79
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            {
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          ]
        },
        {
          "tier": "team_sme",
          "currency": "USD",
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          "reliability": "low",
          "members": [
            {
              "provider": "clickup_ticket_router",
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            {
              "provider": "postman_support_triage_agent",
              "usd": 19
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          ]
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      ],
      "rejected": {
        "ambiguous_cadence": 4,
        "usage_not_monthly": 5
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      "evidence": {
        "status": "ok",
        "single_observations": [],
        "observed_offers": [
          {
            "billing": "monthly",
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            "count": 4,
            "offers": [
              {
                "provider": "classifiers",
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                "billing": "monthly",
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                "price": "$79/mo",
                "monthly_usd": 79
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              {
                "provider": "irisagent",
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                "billing": "monthly",
                "unit": "flat",
                "price": "Starts at $500/mo",
                "monthly_usd": 500
              },
              {
                "provider": "postman_support_triage_agent",
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                "billing": "monthly",
                "unit": "flat",
                "price": "$9 per month (billed annually)",
                "monthly_usd": 9
              },
              {
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                "billing": "monthly",
                "unit": "flat",
                "price": "$100,000 / year",
                "monthly_usd": 8333.33
              }
            ]
          },
          {
            "billing": "monthly",
            "unit": "per_agent",
            "count": 2,
            "offers": [
              {
                "provider": "unthread",
                "tier": "individual",
                "billing": "monthly",
                "unit": "per_agent",
                "price": "Starting at $50 per agent / month",
                "monthly_usd": 50
              },
              {
                "provider": "unthread",
                "tier": "pro",
                "billing": "monthly",
                "unit": "per_agent",
                "price": "Starting at $75 per agent / month",
                "monthly_usd": 75
              }
            ]
          },
          {
            "billing": "monthly",
            "unit": "per_user",
            "count": 5,
            "offers": [
              {
                "provider": "clickup_ticket_router",
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                "billing": "monthly",
                "unit": "per_user",
                "price": "$10 / user/month",
                "monthly_usd": 10
              },
              {
                "provider": "clickup_ticket_router",
                "tier": "team_sme",
                "billing": "monthly",
                "unit": "per_user",
                "price": "$19 / user/month",
                "monthly_usd": 19
              },
              {
                "provider": "clickup_ticket_router",
                "tier": "individual",
                "billing": "monthly",
                "unit": "per_user",
                "price": "$9 / user/month",
                "monthly_usd": 9
              },
              {
                "provider": "postman_support_triage_agent",
                "tier": "team_sme",
                "billing": "monthly",
                "unit": "per_user",
                "price": "$19 per user/month (billed annually)",
                "monthly_usd": 19
              },
              {
                "provider": "postman_support_triage_agent",
                "tier": "enterprise",
                "billing": "monthly",
                "unit": "per_user",
                "price": "$49 per user/month (billed annually)",
                "monthly_usd": 49
              }
            ]
          },
          {
            "billing": "usage",
            "unit": "other_usage",
            "count": 3,
            "offers": [
              {
                "provider": "postman_support_triage_agent",
                "tier": "individual",
                "billing": "usage",
                "unit": "other_usage",
                "price": "$0.05 / credit",
                "monthly_usd": null
              },
              {
                "provider": "postman_support_triage_agent",
                "tier": "individual",
                "billing": "usage",
                "unit": "other_usage",
                "price": "$0.04 / credit",
                "monthly_usd": null
              },
              {
                "provider": "postman_support_triage_agent",
                "tier": "individual",
                "billing": "usage",
                "unit": "other_usage",
                "price": "$0.035 / credit",
                "monthly_usd": null
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            ]
          },
          {
            "billing": "usage",
            "unit": "per_agent",
            "count": 2,
            "offers": [
              {
                "provider": "lyzr_crm_agent",
                "tier": "individual",
                "billing": "usage",
                "unit": "per_agent",
                "price": "$0.08/agent run",
                "monthly_usd": null
              },
              {
                "provider": "lyzr_crm_agent",
                "tier": "enterprise",
                "billing": "usage",
                "unit": "per_agent",
                "price": "$0.03/agent run",
                "monthly_usd": null
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            ]
          },
          {
            "billing": "unspecified_period",
            "unit": "flat",
            "count": 4,
            "offers": [
              {
                "provider": "clickup_ticket_router",
                "tier": "enterprise",
                "billing": "unspecified_period",
                "unit": "flat",
                "price": "Contact sales",
                "monthly_usd": null
              },
              {
                "provider": "irisagent",
                "tier": "enterprise",
                "billing": "unspecified_period",
                "unit": "flat",
                "price": "Contact us",
                "monthly_usd": null
              },
              {
                "provider": "mizo",
                "tier": "enterprise",
                "billing": "unspecified_period",
                "unit": "flat",
                "price": "Contact us",
                "monthly_usd": null
              },
              {
                "provider": "unthread",
                "tier": "enterprise",
                "billing": "unspecified_period",
                "unit": "flat",
                "price": "Custom",
                "monthly_usd": null
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            ]
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        ],
        "coverage": {
          "priced_providers": 8,
          "normalized_observations": 11,
          "comparable_providers": 6,
          "strict_cohorts": 2,
          "exclusion_reasons": {
            "ambiguous_cadence": 4,
            "usage_not_monthly": 5
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        }
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    },
    "billingMix": {
      "freemium": 3,
      "subscription": 3,
      "usage": 1,
      "contact_sales": 1
    },
    "freeTierShare": 0.38,
    "medianLowestUsd": 64.5
  },
  "movement": {
    "niche": "ticket-triage-routing",
    "sector": "customer-success-support",
    "pricedNow": 6,
    "pairs": 6,
    "repriced": [
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        "handle": "sentisum",
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        "to": 8333.33,
        "pct": 66.7
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    ],
    "newlyPriced": [],
    "droppedFromPriced": [],
    "likeForLikePct": 8.9,
    "kind": "repricing",
    "narrative": "Genuine repricing: 1 agent repriced — all up (avg +8.9%)."
  },
  "index_series": {
    "series": [
      {
        "day": "2026-08-01",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-02",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-03",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-04",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-05",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-06",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-07",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-08",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-09",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-10",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-11",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-12",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-13",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-14",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-15",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-16",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-17",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-18",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-19",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-20",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-21",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-22",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-23",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-24",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-25",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-26",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-27",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-28",
        "index": 100,
        "pairs": 10,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-29",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-30",
        "index": 100,
        "pairs": 11,
        "dayChangePct": 0
      }
    ],
    "latest": 100,
    "day_change_pct": 0,
    "methodology": "Chained daily price index, base 100 on the first priced scan day (29 Jun 2026). The overall index is the COMPOSITE of the four buyer-tier indices (individual / pro / team&sme / enterprise): each day it moves by the equal-weighted average of the tiers' moves. Each tier index is like-for-like — only agents priced on both consecutive scan days (per-agent ratios, geometric mean, clipped to [0.2, 5]) — so composition changes (agents revealing or hiding prices) can never move it."
  },
  "top_agents": [
    {
      "agent_id": "ticket_management_system_with_",
      "name": "Ticket Management System With",
      "url": "https://learn.microsoft.com/en-us/power-platform/architecture/solution-ideas/agent-ticket-and-refund",
      "short_summary": "Automates cinema ticket management, refunds, and bookings to support customer and guest service operations",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "No public price found on the vendor site."
      },
      "evidence_quality": "high",
      "upvotes": 0
    },
    {
      "agent_id": "unthread",
      "name": "Unthread",
      "url": "https://unthread.io/",
      "short_summary": "AI helpdesk that reads, triages, and resolves support tickets across channels, drafts grounded answers from knowledge base, and automates support workflows",
      "price": {
        "observed": true,
        "billing": "subscription",
        "lowest_monthly_usd": 50,
        "monthly_usd": 50,
        "headline": "From $50/mo",
        "summary": "From $50/mo. Unthread offers Basic and Pro plans starting at $50 and $75 per agent per month respectively, with a five-seat minimum, while Enterprise pricing is custom."
      },
      "evidence_quality": "high",
      "upvotes": 0
    },
    {
      "agent_id": "lyzr_crm_agent",
      "name": "Lyzr Crm Agent",
      "url": "https://lyzr.ai/blueprints/support/crm-case-generator-agent/",
      "short_summary": "automatically captures, classifies, and routes customer support cases/issues in real time into the CRM",
      "price": {
        "observed": true,
        "billing": "usage",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "Paid (price not published)",
        "summary": "Lyzr uses usage-based pricing of $0.08 per agent run on its managed cloud or $0.03 per agent run for VPC/on-prem deployments, with LLM costs billed separately."
      },
      "evidence_quality": "medium",
      "upvotes": 0
    },
    {
      "agent_id": "classifiers",
      "name": "Classifier",
      "url": "https://freedomengineers.tech",
      "short_summary": "unclear",
      "price": {
        "observed": true,
        "billing": "subscription",
        "lowest_monthly_usd": 79,
        "monthly_usd": 79,
        "headline": "From $79/mo",
        "summary": "From $79/mo. LinkRescue offers a hosted dashboard and multi-site monitoring for agencies at $79 per month."
      },
      "evidence_quality": "low",
      "upvotes": 0
    },
    {
      "agent_id": "sendbird_steward",
      "name": "Agent Steward",
      "url": "https://sendbird.com/",
      "short_summary": "unclear",
      "price": {
        "observed": false,
        "billing": "unknown",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "No public price found on the vendor site."
      },
      "evidence_quality": "low",
      "upvotes": 0
    },
    {
      "agent_id": "ai_support_ticket_assistant",
      "name": "Ai Support Ticket Assistant",
      "url": "https://github.com/LuthandoYekani/AI-Support-Ticket-Assistant",
      "short_summary": "An n8n and Google Gemini workflow that analyzes IT support tickets, assigns priorities, recommends troubleshooting steps and escalation paths, and generates pr…",
      "price": {
        "observed": false,
        "billing": "unknown",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "GitHub offers a permanent Free plan, a Team plan at $4 per user/month, and Enterprise starting at $21 per user/month."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "clickup_ticket_router",
      "name": "Clickup Ticket Router",
      "url": "https://clickup.com/brain/agents/templates/listings/ticket-router",
      "short_summary": "AI agent that automatically routes incoming support tickets to the right team or specialist based on issue type, urgency, and expertise. Classifies tickets acr…",
      "price": {
        "observed": true,
        "billing": "freemium",
        "lowest_monthly_usd": 9,
        "monthly_usd": 9,
        "headline": "Free tier, then from $9/mo",
        "summary": "Free tier, then from $9/mo. ClickUp lists a free plan, paid plans from $10 per user/month when billed monthly, Brain AI at $9 per user/month, and custom Enterprise pricing."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "connectwise_ticket_triage",
      "name": "Connectwise Ticket Triage",
      "url": "https://connectwise.com/solutions/automated-ticket-triage",
      "short_summary": "AI-powered ticket triage system for MSPs and IT teams that automatically classifies, prioritizes, and routes service tickets. Integrates with PSA and RMM syste…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "No public pricing or plan details were observed for ConnectWise Automated Ticket Triage."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "emailtree_ai",
      "name": "Emailtree Ai",
      "url": "https://emailtree.ai/automatic-classification/",
      "short_summary": "AI-powered email classification and routing platform that automatically categorizes, prioritizes, and routes emails based on intent, sentiment, and custom crit…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "No public pricing is shown on the available EmailTree.ai page."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "enate_email_classification",
      "name": "Enate Email Classification",
      "url": "https://www.enate.io/product/enateai/email-classification-ai-software",
      "short_summary": "AI-powered email classification and triage software that automatically sorts, routes, and prioritizes incoming emails into organized categories. Built on Micro…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "Enate Email Agent pricing is not publicly listed; the page invites users to request a demo or start a free trial."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    }
  ],
  "platforms_also_here": [
    {
      "agent_id": "delight_ai",
      "name": "Delight AI",
      "url": "https://delight.ai/",
      "short_summary": "Acts as an AI concierge that autonomously resolves customer service requests, coordinating across systems, teams, and partners from first message to final conf…",
      "price": {
        "observed": true,
        "billing": "free",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "Free",
        "summary": "Structured data indicates a $0 offer, but no public plan details or billing period are visible."
      },
      "home_niche": "customer-support-tier1",
      "also_covers": true,
      "upvotes": 0
    },
    {
      "agent_id": "forethought_ai",
      "name": "Forethought AI Platform",
      "url": "https://forethought.ai/",
      "short_summary": "Automates and resolves customer support tickets end-to-end across channels; classifies/routes tickets, surfaces insights, assists human agents, and scores agen…",
      "price": {
        "observed": true,
        "billing": "contact_sales",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "Contact sales (no public price)",
        "summary": "Forethought offers three tiered plans (Team, Professional, Enterprise) with features listed but no public pricing; customers must request a quote."
      },
      "home_niche": "customer-support-tier1",
      "also_covers": true,
      "upvotes": 0
    },
    {
      "agent_id": "freshworks_ai_platform",
      "name": "Freddy Agentic AI Platform",
      "url": "https://freshworks.com/theworks/company-news/uncomplicate-cx-launch-2025/",
      "short_summary": "Autonomously manages and resolves customer support issues end-to-end, including completing actions like order management, flight rescheduling, account verifica…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "Freshworks lists product-specific pricing links but no public prices are visible in the supplied content."
      },
      "home_niche": "customer-support-tier1",
      "also_covers": true,
      "upvotes": 0
    }
  ],
  "page_url": "https://agentery.com/market/ticket-triage-routing",
  "summary": {
    "niche": "ticket-triage-routing",
    "sector": "customer-success-support",
    "pricing_by_provider_type": {
      "headline": "No published benchmark for ticket-triage-routing yet — too few comparable priced providers. Observed offers are listed.",
      "benchmarks": [
        {
          "provider_type": "agent",
          "provider_type_label": "Agents",
          "buyer_tier": "team_sme",
          "buyer_tier_label": "Team / SME",
          "pricing_unit": "per_user",
          "pricing_unit_label": "per user",
          "comparable_provider_count": 2,
          "reliability": "low",
          "median": null,
          "p25": null,
          "p75": null,
          "status": "observed_offers_only",
          "observed_offers": [
            19,
            19
          ]
        }
      ],
      "warnings": [],
      "full_pricing_via": {
        "tool": "price_benchmark",
        "arguments": {
          "niche": "ticket-triage-routing"
        },
        "note": "add provider_type + buyer_tier for a specific cohort"
      }
    },
    "page_url": "https://agentery.com/market/ticket-triage-routing",
    "counts": {
      "listings_with_price_capture": 17,
      "listings_with_observed_public_price": 8,
      "providers_with_numeric_monthly_price_latest_scan": 6,
      "like_for_like_comparable_pairs": 6
    },
    "movement": {
      "d": {
        "published": false,
        "value_pct": null,
        "held_reason": null
      },
      "w": {
        "published": false,
        "value_pct": null,
        "held_reason": null
      },
      "m": {
        "published": false,
        "value_pct": null,
        "held_reason": null
      }
    },
    "pricing_version": "cohorts-1",
    "pricing_status": "ok",
    "pricing_by_tier": [
      {
        "tier": "pro",
        "currency": "USD",
        "period": "month",
        "unit": "flat",
        "median": 289.5,
        "provider_count": 2,
        "plan_observation_count": 2,
        "data_confidence": 0.15,
        "data_confidence_basis": {
          "provider_component": 0.17,
          "observation_component": 0.1,
          "provider_count": 2,
          "plan_observation_count": 2
        },
        "reliability": "low",
        "members": [
          {
            "provider": "classifiers",
            "usd": 79
          },
          {
            "provider": "irisagent",
            "usd": 500
          }
        ]
      },
      {
        "tier": "team_sme",
        "currency": "USD",
        "period": "month",
        "unit": "per_user",
        "median": 19,
        "provider_count": 2,
        "plan_observation_count": 2,
        "data_confidence": 0.15,
        "data_confidence_basis": {
          "provider_component": 0.17,
          "observation_component": 0.1,
          "provider_count": 2,
          "plan_observation_count": 2
        },
        "reliability": "low",
        "members": [
          {
            "provider": "clickup_ticket_router",
            "usd": 19
          },
          {
            "provider": "postman_support_triage_agent",
            "usd": 19
          }
        ]
      }
    ],
    "pricing_coverage": {
      "listings_with_price_capture": 17,
      "listings_with_observed_public_price": 8,
      "normalized_observations": 11,
      "comparable_providers": 6,
      "strict_cohorts": 2,
      "exclusion_reasons": {
        "ambiguous_cadence": 4,
        "usage_not_monthly": 5
      }
    },
    "pricing_note": "Provider-deduped, FX-normalized monthly medians, separated by buyer tier AND billing unit (flat/per_seat/per_user/per_agent) — incompatible units are never blended. Ranges (p25/p75) only at >=5 providers; data_confidence is provider-count-weighted. Usage-metered, promo, range, one-time and ambiguous-cadence plans are excluded.",
    "pricing_excluded_observations": {
      "ambiguous_cadence": 4,
      "usage_not_monthly": 5
    },
    "billing_mix": {
      "freemium": 3,
      "subscription": 3,
      "usage": 1,
      "contact_sales": 1
    },
    "free_tier_share": 0.38,
    "top_providers": [
      {
        "agent_id": "ticket_management_system_with_",
        "name": "Ticket Management System With",
        "price": {
          "observed": false,
          "billing": "not_found",
          "lowest_monthly_usd": null,
          "monthly_usd": null,
          "headline": "No public price found",
          "summary": "No public price found on the vendor site."
        },
        "observed": false
      },
      {
        "agent_id": "unthread",
        "name": "Unthread",
        "price": {
          "observed": true,
          "billing": "subscription",
          "lowest_monthly_usd": 50,
          "monthly_usd": 50,
          "headline": "From $50/mo",
          "summary": "From $50/mo. Unthread offers Basic and Pro plans starting at $50 and $75 per agent per month respectively, with a five-seat minimum, while Enterprise pricing is custom."
        },
        "observed": true
      },
      {
        "agent_id": "lyzr_crm_agent",
        "name": "Lyzr Crm Agent",
        "price": {
          "observed": true,
          "billing": "usage",
          "lowest_monthly_usd": null,
          "monthly_usd": null,
          "headline": "Paid (price not published)",
          "summary": "Lyzr uses usage-based pricing of $0.08 per agent run on its managed cloud or $0.03 per agent run for VPC/on-prem deployments, with LLM costs billed separately."
        },
        "observed": true
      },
      {
        "agent_id": "classifiers",
        "name": "Classifier",
        "price": {
          "observed": true,
          "billing": "subscription",
          "lowest_monthly_usd": 79,
          "monthly_usd": 79,
          "headline": "From $79/mo",
          "summary": "From $79/mo. LinkRescue offers a hosted dashboard and multi-site monitoring for agencies at $79 per month."
        },
        "observed": true
      },
      {
        "agent_id": "sendbird_steward",
        "name": "Agent Steward",
        "price": {
          "observed": false,
          "billing": "unknown",
          "lowest_monthly_usd": null,
          "monthly_usd": null,
          "headline": "No public price found",
          "summary": "No public price found on the vendor site."
        },
        "observed": false
      }
    ],
    "suggested_next_calls": [
      {
        "tool": "price_benchmark",
        "arguments": {
          "niche": "ticket-triage-routing"
        },
        "purpose": "full observed price distribution + per-tier medians for this niche"
      },
      {
        "tool": "niche_report",
        "arguments": {
          "niche": "ticket-triage-routing",
          "response_mode": "full"
        },
        "purpose": "the complete report incl. index series and tier decomposition"
      },
      {
        "tool": "suggest_alternatives",
        "arguments": {
          "agent_id": "ticket_management_system_with_"
        },
        "purpose": "comparable (optionally cheaper) providers to a named agent"
      },
      {
        "tool": "get_agent_profile",
        "arguments": {
          "agent_id": "ticket_management_system_with_"
        },
        "purpose": "full profile, integrations and pricing for one provider"
      }
    ]
  }
}