Sera AI Agents

{
  "agent_id": "xurrent_sera",
  "name": "Sera AI Agents",
  "url": "https://www.xurrent.com/",
  "logo": "https://agentery.com/logos/CP-4PGXBV-256.png",
  "niche": "incident-response-sre",
  "category": "developer-tools-infra",
  "short_summary": "automates IT service operations including triage, classification, routing, ticket closure, incident correlation, status page updates, and knowledge article dra…",
  "task_performed": "automates IT service operations including triage, classification, routing, ticket closure, incident correlation, status page updates, and knowledge article drafting",
  "inputs_accepted": [
    "incoming service requests",
    "emails",
    "tickets",
    "alerts (IMR)",
    "natural-language prompts",
    "resolved tickets",
    "knowledge articles"
  ],
  "outputs_produced": [
    "auto-classification and routing",
    "summaries",
    "suggested next steps",
    "drafted knowledge articles",
    "drafted customer replies",
    "duplicate detection",
    "CI linking",
    "status page updates",
    "GraphQL query results",
    "recommended actions"
  ],
  "integrations_available": [
    "MCP Server",
    "GraphQL API",
    "AWS Bedrock",
    "external LLMs",
    "custom agents"
  ],
  "protocols_or_interfaces": [
    "MCP",
    "API"
  ],
  "industry_fit": [
    "IT service management (ITSM)",
    "incident management",
    "enterprise IT/DevOps",
    "MSPs"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "enterprise/contact sales",
  "price": {
    "observed": true,
    "billing": "contact_sales",
    "currency": "USD",
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "Contact sales (no public price)",
    "summary": "Xurrent offers tiered ITSM/ESM platform plans with AI included, but no public pricing is displayed; contact sales required.",
    "confidence": "high",
    "source_url": "https://www.xurrent.com/pricing/it-service-management",
    "checked_at": "2026-07-28T05:07:51.848Z",
    "amount": null,
    "display": null,
    "plans": [
      {
        "name": "STARTER",
        "price": null,
        "period": null,
        "persona": "individual",
        "highlights": [
          "10 Platform Users/Month",
          "ITSM functionality",
          "For smaller orgs or paid POC",
          "Email access to customer success team",
          "1 Integration",
          "Access to Xurrent Support"
        ]
      },
      {
        "name": "CORPORATE",
        "price": null,
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "50 Platform Users/Month",
          "ITSM + ESM",
          "For SMB orgs up to 5,000 employees",
          "Pooled Customer Success Manager",
          "3 Integrations",
          "Support Desk Business Hours"
        ]
      },
      {
        "name": "ENTERPRISE",
        "price": null,
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "100 Platform Users/Month",
          "ITSM + UNLIMITED ESM",
          "For orgs with 5,000+ employees",
          "Named Customer Success Manager",
          "Unlimited Integrations",
          "24x7 Escalation Support",
          "All Xurrent product additions"
        ]
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "SOC 2 Type II",
    "ISO 27001/27018",
    "C5 attestation",
    "customer example Axsos",
    "91% of customers running AI in production",
    ">90% virtual agent accuracy"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (SOC2 stated; ISO 27001/27018 and C5 attestation stated; BYOK and tenant isolation for regulated environments)",
  "evidence_urls": [
    "https://www.xurrent.com/"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://www.xurrent.com/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 155,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:39:44.224Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}