Workativ AI Agent

{
  "agent_id": "workativ_ai_agent",
  "name": "Workativ AI Agent",
  "url": "https://workativ.com/ai-agent/it-support-chatbot",
  "logo": "https://agentery.com/logos/CP-4Z56PJ-ld256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Automates IT helpdesk support tasks such as password resets, account unlocks, access provisioning, software requests, ticket creation/routing, VPN troubleshoot…",
  "task_performed": "Automates IT helpdesk support tasks such as password resets, account unlocks, access provisioning, software requests, ticket creation/routing, VPN troubleshooting, and IT policy Q&A",
  "inputs_accepted": [
    "Employee chat messages via Slack/Teams/web",
    "uploaded documents",
    "knowledge base content (SharePoint",
    "Confluence",
    "Google Drive)",
    "IT policies and runbooks"
  ],
  "outputs_produced": [
    "Resolved IT requests",
    "executed password resets",
    "provisioned access",
    "created/routed/updated tickets",
    "answers to IT questions",
    "automated approval workflows"
  ],
  "integrations_available": [
    "Slack",
    "Microsoft Teams",
    "Okta",
    "Azure AD",
    "Active Directory",
    "ServiceNow",
    "Jira",
    "Freshservice",
    "SharePoint",
    "Confluence",
    "Google Drive",
    "Microsoft 365",
    "Outlook",
    "SSO",
    "SIEM"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "IT support / helpdesk (general business",
    "used across SMB",
    "mid-market",
    "enterprise)"
  ],
  "autonomy_level": "workflow automation",
  "human_approval_needed": "sometimes required",
  "pricing_model": "paid plans",
  "price": {
    "observed": true,
    "billing": "subscription",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 349,
    "monthly_usd": 349,
    "headline": "From $349/mo (billing period unverified: page has a Monthly/Annual toggle)",
    "commercial": {
      "entry_offer": {
        "line": "Business",
        "monthly_native": 349,
        "monthly_usd": 349,
        "commitment": "monthly",
        "basis": "$349/month",
        "billing_verified": false,
        "billing_note": "the pricing page has a \"Monthly Yearly (Save 15 %)\" toggle and only one state was captured; this may be the annual-billing rate, so the month-to-month price is not verified"
      },
      "currency": "USD",
      "notes": [
        "billing period unverified: the pricing page has a \"Monthly Yearly (Save 15 %)\" toggle and only one state was captured; this may be the annual-billing rate, so the month-to-month price is not verified"
      ],
      "lines": [
        {
          "name": "Business",
          "price": "$349/month",
          "kind": "base_subscription",
          "billed": "monthly"
        },
        {
          "name": "Enterprise",
          "price": "Custom",
          "kind": "custom"
        }
      ]
    },
    "summary": "From $349/mo (billing period unverified: page has a Monthly/Annual toggle). Workativ lists a Business plan at $349/month and a custom-priced Enterprise plan, with yearly billing advertised as saving 15% but no annual price shown.",
    "confidence": "high",
    "source_url": "https://workativ.com/pricing",
    "checked_at": "2026-10-28T03:31:37.094Z",
    "amount": 349,
    "display": "From $349/mo",
    "plans": [
      {
        "name": "Business",
        "price": "$349/month",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "500 AI Chat Sessions",
          "Up to 10 million characters",
          "2 AI Agents",
          "5 Actions",
          "3 Admins / Live Agents",
          "60 days data retention"
        ],
        "price_annual": null
      },
      {
        "name": "Enterprise",
        "price": "Custom",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "Everything in Business plan",
          "More AI Sessions and Apps",
          "Custom app integrations",
          "More training limit",
          "More Live Agents",
          "Image and advanced document training"
        ],
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "Customer testimonials (Gabriel Grecco, Ryan M., Sarah C., David K.)",
    "Case study reference",
    "ISO 27001 certified",
    "SOC 2 certified",
    "EU GDPR",
    "HIPAA",
    "PIMS",
    "80% tickets auto-resolved metric",
    "100+ enterprise integrations"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (HIPAA stated, SOC2 stated, GDPR stated, ISO 27001 stated)",
  "evidence_urls": [
    "https://workativ.com/ai-agent/it-support-chatbot"
  ],
  "last_checked": "2026-10-28",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-28",
  "how_to_connect": {
    "website": "https://workativ.com/ai-agent/it-support-chatbot",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://workativ.com/pricing",
      "last_observed_day": "2026-10-28",
      "age_days": 1,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": null,
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 836,
    "uptime_7d": 1,
    "checked_at": "2026-10-28T02:48:45.949Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}