Technical Support Document Agent

{
  "niche": "technical-support-document-agent",
  "parent_sector": "customer-success-support",
  "provider_type_pricing": {
    "slug": "technical-support-document-agent",
    "pricing_basis": "lowest_observed_monthly_usd",
    "provider_type_methodology": "commercial-form-v2",
    "provider_type_methodology_published_at": "2026-07-31",
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        "publishable": true,
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        "publishable": false,
        "confidence": "insufficient",
        "reason": "Fewer than three comparable priced MCP servers are available."
      }
    },
    "recommended_cohort": null,
    "recommendation_reason": "Choose the cohort according to the commercial delivery type being assessed.",
    "fallback_context": null,
    "context_note": null
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  "crowding_level": "sparse",
  "observed_node_count": 2,
  "adjacent_niches": [
    "meeting-notes-transcription",
    "customer-support-tier1",
    "ticket-triage-routing",
    "churn-prediction-intervention",
    "ai-scheduling-assistant",
    "voice-contact-centre-agent"
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  "market_pulse": {
    "pulse": 37,
    "drivers": [
      "enterprise money present",
      "2 new builders in 30d"
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    "price_move_30d_pct": -34.7,
    "money_share": 1,
    "entry_rate": 0.15384615384615385,
    "alive_share": 1
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    "comparable_agents": 3,
    "quarantined_agents": 0,
    "confidence": "high",
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    "tier_own_move": {
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    },
    "tier_agents": {
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    "tier_obs_range": {
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  },
  "pricing": {
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        "usageShare": 0.33
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        "usageShare": 0.17
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      "team_sme": {
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        "max": 417,
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      "enterprise": {
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        "median": 1499,
        "p25": 1499,
        "p75": 1499,
        "min": 1499,
        "max": 1499,
        "usageShare": 0
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    },
    "byPersonaMonthly": {
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        "usageShare": 0,
        "mixedBilling": false,
        "monthlyComparable": false
      },
      "individual": {
        "nMonthly": 2,
        "p25": 38.49,
        "median": 67,
        "p75": 95.5,
        "confidence": "low",
        "usageShare": 0.33,
        "mixedBilling": true,
        "monthlyComparable": true
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      "pro": {
        "nMonthly": 5,
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        "p75": 70.83,
        "confidence": "medium",
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        "monthlyComparable": true
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      "team_sme": {
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        "monthlyComparable": false
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      "enterprise": {
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        "usageShare": 0,
        "mixedBilling": false,
        "monthlyComparable": false
      }
    },
    "byTierCohorts": {
      "status": "ok",
      "cohorts": [
        {
          "tier": "individual",
          "currency": "USD",
          "period": "month",
          "unit": "flat",
          "median": 67,
          "provider_count": 2,
          "plan_observation_count": 2,
          "data_confidence": 0.15,
          "data_confidence_basis": {
            "provider_component": 0.17,
            "observation_component": 0.1,
            "provider_count": 2,
            "plan_observation_count": 2
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          "reliability": "low",
          "members": [
            {
              "provider": "tori",
              "usd": 9.99
            },
            {
              "provider": "wonderchat_ai",
              "usd": 124
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          ]
        },
        {
          "tier": "pro",
          "currency": "USD",
          "period": "month",
          "unit": "flat",
          "median": 280.46,
          "provider_count": 2,
          "plan_observation_count": 3,
          "data_confidence": 0.16,
          "data_confidence_basis": {
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            "plan_observation_count": 3
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          "reliability": "low",
          "members": [
            {
              "provider": "tori",
              "usd": 19.99
            },
            {
              "provider": "pluno_ai",
              "usd": 540.93
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          ]
        }
      ],
      "rejected": {
        "ambiguous_cadence": 2,
        "usage_not_monthly": 1,
        "one_time": 1
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      "evidence": {
        "status": "ok",
        "single_observations": [],
        "observed_offers": [
          {
            "billing": "monthly",
            "unit": "flat",
            "count": 7,
            "offers": [
              {
                "provider": "pluno_ai",
                "tier": "pro",
                "billing": "monthly",
                "unit": "flat",
                "price": "850€ / mo billed annually",
                "monthly_usd": 969
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              {
                "provider": "pluno_ai",
                "tier": "pro",
                "billing": "monthly",
                "unit": "flat",
                "price": "99€ / mo",
                "monthly_usd": 112.86
              },
              {
                "provider": "tori",
                "tier": "individual",
                "billing": "monthly",
                "unit": "flat",
                "price": "$9.99/mo",
                "monthly_usd": 9.99
              },
              {
                "provider": "tori",
                "tier": "pro",
                "billing": "monthly",
                "unit": "flat",
                "price": "$19.99/mo",
                "monthly_usd": 19.99
              },
              {
                "provider": "wonderchat_ai",
                "tier": "individual",
                "billing": "monthly",
                "unit": "flat",
                "price": "124USD",
                "monthly_usd": 124
              },
              {
                "provider": "wonderchat_ai",
                "tier": "team_sme",
                "billing": "monthly",
                "unit": "flat",
                "price": "417USD",
                "monthly_usd": 417
              },
              {
                "provider": "wonderchat_ai",
                "tier": "enterprise",
                "billing": "monthly",
                "unit": "flat",
                "price": "$1499",
                "monthly_usd": 1499
              }
            ]
          },
          {
            "billing": "monthly",
            "unit": "per_agent",
            "count": 1,
            "offers": [
              {
                "provider": "pluno_ai",
                "tier": "pro",
                "billing": "monthly",
                "unit": "per_agent",
                "price": "35€ per agent / mo",
                "monthly_usd": 39.9
              }
            ]
          },
          {
            "billing": "monthly",
            "unit": "per_seat",
            "count": 1,
            "offers": [
              {
                "provider": "pluno_ai",
                "tier": "pro",
                "billing": "monthly",
                "unit": "per_seat",
                "price": "49€ / seat / mo",
                "monthly_usd": 55.86
              }
            ]
          },
          {
            "billing": "one_time",
            "unit": "flat",
            "count": 1,
            "offers": [
              {
                "provider": "wonderchat_ai",
                "tier": "pro",
                "billing": "one_time",
                "unit": "flat",
                "price": "$29.99",
                "monthly_usd": null
              }
            ]
          },
          {
            "billing": "usage",
            "unit": "flat",
            "count": 1,
            "offers": [
              {
                "provider": "pluno_ai",
                "tier": "individual",
                "billing": "usage",
                "unit": "flat",
                "price": "0.90€ / resolution",
                "monthly_usd": null
              }
            ]
          },
          {
            "billing": "unspecified_period",
            "unit": "flat",
            "count": 2,
            "offers": [
              {
                "provider": "pluno_ai",
                "tier": "enterprise",
                "billing": "unspecified_period",
                "unit": "flat",
                "price": "Custom",
                "monthly_usd": null
              },
              {
                "provider": "tori",
                "tier": "enterprise",
                "billing": "unspecified_period",
                "unit": "flat",
                "price": "Contact Us",
                "monthly_usd": null
              }
            ]
          }
        ],
        "coverage": {
          "priced_providers": 3,
          "normalized_observations": 9,
          "comparable_providers": 3,
          "strict_cohorts": 2,
          "exclusion_reasons": {
            "ambiguous_cadence": 2,
            "usage_not_monthly": 1,
            "one_time": 1
          }
        }
      }
    },
    "billingMix": {
      "subscription": 2,
      "freemium": 1
    },
    "freeTierShare": 0.33,
    "medianLowestUsd": 29.99
  },
  "movement": {
    "niche": "technical-support-document-agent",
    "sector": "customer-success-support",
    "pricedNow": 3,
    "pairs": 3,
    "repriced": [
      {
        "handle": "pluno_ai",
        "from": 40.29,
        "to": 40.35,
        "pct": 0.1
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    ],
    "newlyPriced": [],
    "droppedFromPriced": [],
    "likeForLikePct": 0,
    "kind": "repricing",
    "narrative": "Genuine repricing: 1 agent repriced — all up (avg +0%)."
  },
  "index_series": {
    "series": [
      {
        "day": "2026-07-08",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-09",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-10",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-11",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-12",
        "index": 100,
        "pairs": 3,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-13",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-14",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-15",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-16",
        "index": 100,
        "pairs": 5,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-17",
        "index": 100,
        "pairs": 5,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-18",
        "index": 100,
        "pairs": 5,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-19",
        "index": 100,
        "pairs": 5,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-20",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-21",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-22",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-23",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-24",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-25",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-26",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-27",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-28",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-29",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-30",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-07-31",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-01",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-02",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-03",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-04",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-05",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      },
      {
        "day": "2026-08-06",
        "index": 100,
        "pairs": 8,
        "dayChangePct": 0
      }
    ],
    "latest": 100,
    "day_change_pct": 0,
    "methodology": "Chained daily price index, base 100 on the first priced scan day (29 Jun 2026). The overall index is the COMPOSITE of the four buyer-tier indices (individual / pro / team&sme / enterprise): each day it moves by the equal-weighted average of the tiers' moves. Each tier index is like-for-like — only agents priced on both consecutive scan days (per-agent ratios, geometric mean, clipped to [0.2, 5]) — so composition changes (agents revealing or hiding prices) can never move it."
  },
  "top_agents": [
    {
      "agent_id": "wonderchat_ai",
      "name": "Wonderchat AI",
      "url": "https://wonderchat.io/uses/ai-agent-manufacturing-support",
      "short_summary": "Resolves manufacturing support inquiries by delivering precise, source-cited answers from technical and compliance documentation",
      "price": {
        "observed": true,
        "billing": "freemium",
        "lowest_monthly_usd": 29.99,
        "monthly_usd": 29.99,
        "headline": "Free tier, then from $29.99/mo",
        "summary": "Free tier, then from $29.99/mo. Wonderchat offers a free plan, paid Basic and Scale plans billed monthly with yearly billing options, and Enterprise pricing starting at $1499, plus a one-time $29.99 credit add-on."
      },
      "evidence_quality": "high",
      "upvotes": 0
    },
    {
      "agent_id": "it_support_agent",
      "name": "It Support Agent",
      "url": "https://github.com/aadeshmahesh/it-support-agent",
      "short_summary": "An AI IT support agent that searches company documentation with RAG, checks VPN and internal tool access, and can restore access using tool calls. Built with N…",
      "price": {
        "observed": false,
        "billing": "unknown",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "GitHub offers a free plan, a Team plan at $4 per user/month, and Enterprise starting at $21 per user/month."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "lrdisco2_maintenance",
      "name": "Lrdisco2 Maintenance",
      "url": "https://github.com/TommiA/LRDISCO2_RAG_MCP",
      "short_summary": "An MCP server that uses retrieval-augmented generation and a ChromaDB knowledge base built from Land Rover Discovery II maintenance information to answer vehic…",
      "price": {
        "observed": false,
        "billing": "unknown",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "GitHub offers a permanent Free plan, Team at $4 per user/month, and Enterprise starting at $21 per user/month."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "pluno_ai",
      "name": "Pluno Ai",
      "url": "https://pluno.ai/",
      "short_summary": "AI support agent that resolves complex B2B technical tickets by learning from past ticket resolutions, debugging steps, and edge cases. Integrates with Zendesk…",
      "price": {
        "observed": true,
        "billing": "subscription",
        "lowest_monthly_usd": 40.35,
        "monthly_usd": 46.52,
        "headline": "From $40.35/mo",
        "summary": "From $40.35/mo. Pluno lists a €850/month base fee for 1,000–3,000 monthly tickets when billed annually, plus modular monthly and per-resolution add-ons; enterprise pricing is custom."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "searchunify_ai_knowledge_agent",
      "name": "Searchunify Ai Knowledge Agent",
      "url": "https://searchunify.com/products/ai-agents/ai-knowledge-agent",
      "short_summary": "Enterprise AI agent that automates knowledge lifecycle management by identifying content gaps, generating missing knowledge articles, and updating outdated ass…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "No reliable public plan pricing or billing terms were observed in the supplied homepage or pricing-page content."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "servicenow_ai_knowledge_builde",
      "name": "Servicenow Ai Knowledge Builde",
      "url": "https://store.servicenow.com/store/app/07f7dffd979b22103b7e30d71153afb3",
      "short_summary": "ServiceNow app that automatically generates knowledge articles from task records using AI, summarizes attachments with Google Gemini, and enhances article qual…",
      "price": {
        "observed": false,
        "billing": "not_found",
        "lowest_monthly_usd": null,
        "monthly_usd": null,
        "headline": "No public price found",
        "summary": "No public price found on the vendor site."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    },
    {
      "agent_id": "tori",
      "name": "GPT Researcher",
      "url": "https://asktori.ai/",
      "short_summary": "AI support agent specifically built for dev tools teams. Answers technical questions from docs, API references, and changelogs with seamless human handoff. Int…",
      "price": {
        "observed": true,
        "billing": "subscription",
        "lowest_monthly_usd": 9.99,
        "monthly_usd": 9.99,
        "headline": "From $9.99/mo",
        "summary": "From $9.99/mo. Tori offers three subscription tiers starting at $9.99/month for Starter, $19.99/month for Pro, and custom Enterprise pricing."
      },
      "evidence_quality": "unclear",
      "upvotes": 0
    }
  ],
  "platforms_also_here": [],
  "page_url": "https://agentery.com/market/technical-support-document-agent",
  "summary": {
    "niche": "technical-support-document-agent",
    "sector": "customer-success-support",
    "pricing_by_provider_type": {
      "headline": "No published benchmark for technical-support-document-agent yet — too few comparable priced providers. Observed offers are listed.",
      "benchmarks": [
        {
          "provider_type": "agent",
          "provider_type_label": "Agents",
          "buyer_tier": "individual",
          "buyer_tier_label": "Individual",
          "pricing_unit": "flat",
          "pricing_unit_label": "flat monthly",
          "comparable_provider_count": 2,
          "reliability": "low",
          "median": null,
          "p25": null,
          "p75": null,
          "status": "observed_offers_only",
          "observed_offers": [
            9.99,
            124
          ]
        },
        {
          "provider_type": "agent",
          "provider_type_label": "Agents",
          "buyer_tier": "pro",
          "buyer_tier_label": "Pro",
          "pricing_unit": "flat",
          "pricing_unit_label": "flat monthly",
          "comparable_provider_count": 2,
          "reliability": "low",
          "median": null,
          "p25": null,
          "p75": null,
          "status": "observed_offers_only",
          "observed_offers": [
            19.99,
            540.93
          ]
        }
      ],
      "warnings": [],
      "full_pricing_via": {
        "tool": "price_benchmark",
        "arguments": {
          "niche": "technical-support-document-agent"
        },
        "note": "add provider_type + buyer_tier for a specific cohort"
      }
    },
    "page_url": "https://agentery.com/market/technical-support-document-agent",
    "counts": {
      "listings_with_price_capture": 8,
      "listings_with_observed_public_price": 3,
      "providers_with_numeric_monthly_price_latest_scan": 3,
      "like_for_like_comparable_pairs": 3
    },
    "movement": {
      "d": {
        "published": false,
        "value_pct": null,
        "held_reason": null
      },
      "w": {
        "published": false,
        "value_pct": null,
        "held_reason": null
      },
      "m": {
        "published": false,
        "value_pct": null,
        "held_reason": null
      }
    },
    "pricing_version": "cohorts-1",
    "pricing_status": "ok",
    "pricing_by_tier": [
      {
        "tier": "individual",
        "currency": "USD",
        "period": "month",
        "unit": "flat",
        "median": 67,
        "provider_count": 2,
        "plan_observation_count": 2,
        "data_confidence": 0.15,
        "data_confidence_basis": {
          "provider_component": 0.17,
          "observation_component": 0.1,
          "provider_count": 2,
          "plan_observation_count": 2
        },
        "reliability": "low",
        "members": [
          {
            "provider": "tori",
            "usd": 9.99
          },
          {
            "provider": "wonderchat_ai",
            "usd": 124
          }
        ]
      },
      {
        "tier": "pro",
        "currency": "USD",
        "period": "month",
        "unit": "flat",
        "median": 280.46,
        "provider_count": 2,
        "plan_observation_count": 3,
        "data_confidence": 0.16,
        "data_confidence_basis": {
          "provider_component": 0.17,
          "observation_component": 0.15,
          "provider_count": 2,
          "plan_observation_count": 3
        },
        "reliability": "low",
        "members": [
          {
            "provider": "tori",
            "usd": 19.99
          },
          {
            "provider": "pluno_ai",
            "usd": 540.93
          }
        ]
      }
    ],
    "pricing_coverage": {
      "listings_with_price_capture": 8,
      "listings_with_observed_public_price": 3,
      "normalized_observations": 9,
      "comparable_providers": 3,
      "strict_cohorts": 2,
      "exclusion_reasons": {
        "ambiguous_cadence": 2,
        "usage_not_monthly": 1,
        "one_time": 1
      }
    },
    "pricing_note": "Provider-deduped, FX-normalized monthly medians, separated by buyer tier AND billing unit (flat/per_seat/per_user/per_agent) — incompatible units are never blended. Ranges (p25/p75) only at >=5 providers; data_confidence is provider-count-weighted. Usage-metered, promo, range, one-time and ambiguous-cadence plans are excluded.",
    "pricing_excluded_observations": {
      "ambiguous_cadence": 2,
      "usage_not_monthly": 1,
      "one_time": 1
    },
    "billing_mix": {
      "subscription": 2,
      "freemium": 1
    },
    "free_tier_share": 0.33,
    "top_providers": [
      {
        "agent_id": "wonderchat_ai",
        "name": "Wonderchat AI",
        "price": {
          "observed": true,
          "billing": "freemium",
          "lowest_monthly_usd": 29.99,
          "monthly_usd": 29.99,
          "headline": "Free tier, then from $29.99/mo",
          "summary": "Free tier, then from $29.99/mo. Wonderchat offers a free plan, paid Basic and Scale plans billed monthly with yearly billing options, and Enterprise pricing starting at $1499, plus a one-time $29.99 credit add-on."
        },
        "observed": true
      },
      {
        "agent_id": "it_support_agent",
        "name": "It Support Agent",
        "price": {
          "observed": false,
          "billing": "unknown",
          "lowest_monthly_usd": null,
          "monthly_usd": null,
          "headline": "No public price found",
          "summary": "GitHub offers a free plan, a Team plan at $4 per user/month, and Enterprise starting at $21 per user/month."
        },
        "observed": false
      },
      {
        "agent_id": "lrdisco2_maintenance",
        "name": "Lrdisco2 Maintenance",
        "price": {
          "observed": false,
          "billing": "unknown",
          "lowest_monthly_usd": null,
          "monthly_usd": null,
          "headline": "No public price found",
          "summary": "GitHub offers a permanent Free plan, Team at $4 per user/month, and Enterprise starting at $21 per user/month."
        },
        "observed": false
      },
      {
        "agent_id": "pluno_ai",
        "name": "Pluno Ai",
        "price": {
          "observed": true,
          "billing": "subscription",
          "lowest_monthly_usd": 40.35,
          "monthly_usd": 46.52,
          "headline": "From $40.35/mo",
          "summary": "From $40.35/mo. Pluno lists a €850/month base fee for 1,000–3,000 monthly tickets when billed annually, plus modular monthly and per-resolution add-ons; enterprise pricing is custom."
        },
        "observed": true
      },
      {
        "agent_id": "searchunify_ai_knowledge_agent",
        "name": "Searchunify Ai Knowledge Agent",
        "price": {
          "observed": false,
          "billing": "not_found",
          "lowest_monthly_usd": null,
          "monthly_usd": null,
          "headline": "No public price found",
          "summary": "No reliable public plan pricing or billing terms were observed in the supplied homepage or pricing-page content."
        },
        "observed": false
      }
    ],
    "suggested_next_calls": [
      {
        "tool": "price_benchmark",
        "arguments": {
          "niche": "technical-support-document-agent"
        },
        "purpose": "full observed price distribution + per-tier medians for this niche"
      },
      {
        "tool": "niche_report",
        "arguments": {
          "niche": "technical-support-document-agent",
          "response_mode": "full"
        },
        "purpose": "the complete report incl. index series and tier decomposition"
      },
      {
        "tool": "suggest_alternatives",
        "arguments": {
          "agent_id": "wonderchat_ai"
        },
        "purpose": "comparable (optionally cheaper) providers to a named agent"
      },
      {
        "tool": "get_agent_profile",
        "arguments": {
          "agent_id": "wonderchat_ai"
        },
        "purpose": "full profile, integrations and pricing for one provider"
      }
    ]
  }
}