Freddy Ai Copilot Overview

{
  "agent_id": "freddy_ai_copilot_overview",
  "name": "Freddy Ai Copilot Overview",
  "url": "https://support.freshservice.com/support/solutions/articles/50000009429-freddy-ai-copilot-overview",
  "logo": "https://agentery.com/logos/CP-Z898AJ.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Assists IT and business service desk agents by summarising tickets, suggesting replies, autofilling fields, surfacing similar tickets, generating resolution no…",
  "task_performed": "Assists IT and business service desk agents by summarising tickets, suggesting replies, autofilling fields, surfacing similar tickets, generating resolution notes, post-incident reports, and knowledge articles",
  "inputs_accepted": [
    "Ticket subject",
    "description",
    "conversations",
    "knowledge base articles",
    "historical resolved tickets",
    "and incident data"
  ],
  "outputs_produced": [
    "Ticket summaries",
    "suggested replies",
    "field value suggestions",
    "resolution notes",
    "post-incident reports",
    "draft help articles",
    "translations",
    "and test cases"
  ],
  "integrations_available": [
    "Freshservice",
    "Freshservice for Business Teams (FSBT)"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "IT service management and employee service management (usable across HR",
    "Facilities",
    "Finance",
    "Legal",
    "Marketing",
    "IT)"
  ],
  "autonomy_level": "assistant",
  "human_approval_needed": "unclear",
  "pricing_model": "paid plans",
  "price": {
    "observed": true,
    "billing": "subscription",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 35,
    "monthly_usd": 35,
    "headline": "From $35/mo; $29/mo equivalent billed annually",
    "commercial": {
      "entry_offer": {
        "line": "Monthly billing",
        "monthly_native": 35,
        "monthly_usd": 35,
        "commitment": "monthly",
        "basis": "$35/month",
        "billing_verified": true
      },
      "annual_option": {
        "line": "Annual billing",
        "monthly_equivalent_native": 29,
        "total_native": 348
      },
      "currency": "USD",
      "lines": [
        {
          "name": "Annual billing",
          "price": "$29/month, billed annually",
          "kind": "base_subscription",
          "billed": "annually"
        },
        {
          "name": "Monthly billing",
          "price": "$35/month",
          "kind": "base_subscription",
          "billed": "monthly"
        }
      ]
    },
    "summary": "From $35/mo; $29/mo equivalent billed annually. Freddy AI Copilot is a paid add-on priced at $29 per month with annual billing or $35 per month with monthly billing.",
    "confidence": "high",
    "source_url": "https://support.freshservice.com/en/support/solutions/articles/50000009477",
    "checked_at": "2026-10-27T02:59:06.091Z",
    "amount": 29,
    "display": "From $29/mo",
    "plans": [
      {
        "name": "Annual billing",
        "price": "$29/month, billed annually",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Paid Freddy Copilot add-on",
          "Available for Freshservice Pro and Enterprise",
          "Available for Freshservice for Business Teams"
        ]
      },
      {
        "name": "Monthly billing",
        "price": "$35/month",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Paid Freddy Copilot add-on",
          "Available for Freshservice Pro and Enterprise",
          "Available for Freshservice for Business Teams"
        ]
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://support.freshservice.com/support/solutions/articles/50000009429-freddy-ai-copilot-overview"
  ],
  "last_checked": "2026-10-27",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-27",
  "how_to_connect": {
    "website": "https://support.freshservice.com/support/solutions/articles/50000009429-freddy-ai-copilot-overview",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://support.freshservice.com/en/support/solutions/articles/50000009477",
      "last_observed_day": "2026-10-27",
      "age_days": 0,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": {
    "group_id": 54,
    "group": "Customer support automation",
    "change_90d_pct": -7.1,
    "fair_price_by_tier_monthly_usd": {
      "individual": 19.06,
      "pro": 49,
      "team / small business": 200,
      "enterprise": 774.07
    },
    "note": "Change of the group's price index over the last 90 days. Call get_group_fair_price with group_id for tier and payment-model detail.",
    "page": "https://agentery.com/aepi/groups/54"
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 604,
    "uptime_7d": 1,
    "checked_at": "2026-10-27T02:36:14.109Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}