Gleap

{
  "agent_id": "gleap",
  "name": "Gleap",
  "url": "https://www.gleap.io/",
  "logo": "https://agentery.com/logos/CP-7AZ4NE-256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Resolves support tickets, investigates and routes issues, collects and prioritizes feedback, plans product work via a roadmap, and turns confirmed bugs/approve…",
  "task_performed": "Resolves support tickets, investigates and routes issues, collects and prioritizes feedback, plans product work via a roadmap, and turns confirmed bugs/approved specs into pull requests",
  "inputs_accepted": [
    "user bug reports",
    "in-app feedback",
    "console logs",
    "screenshots",
    "support conversations across channels and languages",
    "votes",
    "surveys",
    "ticket history",
    "codebase and help center content"
  ],
  "outputs_produced": [
    "resolved support replies",
    "categorized/routed issues",
    "prioritized roadmap",
    "specs",
    "release notes",
    "customer notifications",
    "pull requests (GitHub/GitLab/Bitbucket)"
  ],
  "integrations_available": [
    "JIRA",
    "HubSpot",
    "Slack",
    "GitHub",
    "GitLab",
    "Bitbucket",
    "GitHub Issues",
    "Composio (1,000+ integrations)",
    "MCP",
    "APIs",
    "Claude Code",
    "Codex",
    "OpenCode",
    "SDK"
  ],
  "protocols_or_interfaces": [
    "MCP",
    "SDK"
  ],
  "industry_fit": [
    "support",
    "product",
    "and developer tools for software teams"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "usage-based",
  "price": {
    "observed": false,
    "billing": "unknown",
    "currency": null,
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "No public price found",
    "summary": "No public price found on the vendor site.",
    "confidence": "low",
    "source_url": "https://www.gleap.io/pricing",
    "checked_at": "2026-07-27T05:21:32.320Z",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "4.6/5 on G2",
    "Trusted by 4,500+ teams",
    "customer logos: Microsoft, Squarespace, UNICEF, Papa Johns",
    "case studies (Commonplace, Salesforge, Partfox, Tridonic)",
    "SOC 2 Type II",
    "GDPR"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (SOC2 stated; GDPR stated)",
  "evidence_urls": [
    "https://www.gleap.io/"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://www.gleap.io/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [
      "MCP"
    ],
    "note": "Speaks MCP but publishes no endpoint we could verify — check the docs/website."
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 160,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:34:11.896Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}