Unthread

{
  "agent_id": "unthread",
  "name": "Unthread",
  "url": "https://unthread.io/",
  "logo": "https://agentery.com/logos/CP-2XWGEC-256.png",
  "niche": "ticket-triage-routing",
  "category": "customer-success-support",
  "short_summary": "AI helpdesk that reads, triages, and resolves support tickets across channels, drafts grounded answers from knowledge base, and automates support workflows",
  "task_performed": "AI helpdesk that reads, triages, and resolves support tickets across channels, drafts grounded answers from knowledge base, and automates support workflows",
  "inputs_accepted": [
    "Slack messages",
    "emails with attachments",
    "web chat",
    "Teams messages",
    "API calls",
    "support tickets",
    "knowledge base documents"
  ],
  "outputs_produced": [
    "ticket creation/assignment",
    "grounded answer drafts",
    "auto-updated knowledge base articles",
    "deflection/CSAT/resolution analytics",
    "SLA alerts",
    "automations"
  ],
  "integrations_available": [
    "Slack",
    "Microsoft Teams",
    "Jira",
    "Linear",
    "HubSpot",
    "Salesforce",
    "Zendesk",
    "Intercom",
    "PagerDuty",
    "Notion",
    "SharePoint",
    "GitHub",
    "ClickUp",
    "Asana",
    "Confluence",
    "Google Drive",
    "Stripe",
    "OpenAI",
    "Anthropic",
    "Okta",
    "JumpCloud",
    "Microsoft Entra",
    "Zapier",
    "Make",
    "Freshdesk",
    "Monday",
    "1Password",
    "Datadog",
    "Kandji",
    "Rippling",
    "Workday",
    "HiBob",
    "Webhooks",
    "API",
    "Claude",
    "ChatGPT",
    "Cursor"
  ],
  "protocols_or_interfaces": [
    "UCP",
    "webhooks",
    "API"
  ],
  "industry_fit": [
    "support (customer support",
    "IT",
    "HR",
    "employee support",
    "RevOps)"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "subscription",
    "currency": "USD",
    "lowest_monthly_usd": 50,
    "monthly_usd": 50,
    "headline": "From $50/mo",
    "summary": "From $50/mo. Unthread offers Basic and Pro plans starting at $50 and $75 per agent per month respectively, with a five-seat minimum, while Enterprise pricing is custom.",
    "confidence": "high",
    "source_url": "https://unthread.io/pricing",
    "checked_at": "2026-07-28T05:05:13.001Z",
    "amount": 50,
    "display": "From $50/mo",
    "plans": [
      {
        "name": "Basic",
        "price": "Starting at $50 per agent / month",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Conversation tracking",
          "SLAs and assignments",
          "Slack Inbox",
          "Up to 100 conversations/month",
          "Minimum 5 seats"
        ]
      },
      {
        "name": "Pro",
        "price": "Starting at $75 per agent / month",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "AI automation builder",
          "Self-learning documentation",
          "Customer portal",
          "Custom analytics dashboards",
          "Minimum 5 seats"
        ]
      },
      {
        "name": "Enterprise",
        "price": "Custom",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "Custom integrations",
          "Single sign-on (SSO)",
          "HIPAA & BAAs",
          "Dedicated hosting",
          "Industry-leading SLAs"
        ]
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "4.9/5 on G2",
    "Backed by Y Combinator",
    "Trusted by startups and Fortune 500's",
    "customer case studies/testimonials",
    "enterprise security page"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "enterprise security page only",
  "evidence_urls": [
    "https://unthread.io/",
    "https://www.ycombinator.com/companies/unthread"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://unthread.io/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [
      "UCP"
    ],
    "note": "Speaks UCP but publishes no endpoint we could verify — check the docs/website."
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 354,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:39:18.933Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}