Postman Support Triage Agent

{
  "agent_id": "postman_support_triage_agent",
  "name": "Postman Support Triage Agent",
  "url": "https://postman.com/templates/agents/support-ticket-triage-and-routing-agent",
  "logo": "https://agentery.com/logos/CP-3D2DAT.svg",
  "niche": "ticket-triage-routing",
  "category": "customer-success-support",
  "short_summary": "AI agent that automatically triages Zendesk support tickets, assigns priority and tags, and routes urgent issues to appropriate teams via Slack, PagerDuty, or…",
  "task_performed": "unclear",
  "inputs_accepted": [],
  "outputs_produced": [],
  "integrations_available": [],
  "protocols_or_interfaces": [],
  "industry_fit": [],
  "autonomy_level": "unclear",
  "human_approval_needed": "unclear",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "freemium",
    "currency": "USD",
    "lowest_monthly_usd": 9,
    "monthly_usd": 9,
    "headline": "Free tier, then from $9/mo",
    "summary": "Free tier, then from $9/mo. Postman offers a permanent free plan, paid Solo, Team, and Enterprise tiers billed annually, plus usage-based AI credit overages.",
    "confidence": "high",
    "source_url": "https://postman.com/pricing",
    "checked_at": "2026-07-28T05:38:27.131Z",
    "amount": 9,
    "display": "From $9/mo",
    "plans": [
      {
        "name": "Free",
        "price": "$0 per month",
        "period": "month",
        "persona": "free",
        "highlights": [
          "50 AI credits per month",
          "API client and core tools",
          "Specs and mock servers",
          "Native Git"
        ],
        "price_annual": null
      },
      {
        "name": "Solo",
        "price": "$9 per month (billed annually)",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "400 AI credits per month",
          "Data-driven testing with exports",
          "Unlimited private NPM packages and library",
          "Custom-branded documentation"
        ],
        "price_annual": null
      },
      {
        "name": "Team",
        "price": "$19 per user/month (billed annually)",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "400 AI credits per user per month",
          "Team collaboration",
          "Unlimited workspace and collection viewers",
          "Basic role-based access control"
        ],
        "price_annual": null
      },
      {
        "name": "Enterprise",
        "price": "$49 per user/month (billed annually)",
        "period": "month",
        "persona": "enterprise",
        "highlights": [
          "800 AI credits per user per month, pooled",
          "API Catalog",
          "Private API Network",
          "Advanced RBAC and organization controls",
          "Contact Sales"
        ],
        "price_annual": null
      },
      {
        "name": "Postman AI overages",
        "price": "$0.05 / credit",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "Solo overage rate"
        ],
        "price_annual": null
      },
      {
        "name": "Postman AI overages",
        "price": "$0.04 / credit",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "Team overage rate"
        ],
        "price_annual": null
      },
      {
        "name": "Postman AI overages",
        "price": "$0.035 / credit",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "Enterprise overage rate",
          "Volume pricing available"
        ],
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "unclear",
  "entity_type": "commercial_agent_product",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://postman.com/templates/agents/support-ticket-triage-and-routing-agent"
  ],
  "last_checked": null,
  "how_to_connect": {
    "website": "https://postman.com/templates/agents/support-ticket-triage-and-routing-agent",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 2608,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:37:18.146Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": {
      "usdPerUnit": 0.05,
      "unit": "credits",
      "usdPer1k": 50,
      "raw": "$0.05 / credit",
      "plan": "Postman AI overages"
    }
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}