AI-powered live chat support software

{
  "agent_id": "sendbird_support_agent",
  "name": "AI-powered live chat support software",
  "url": "https://sendbird.com/products/chat-messaging/customer-support",
  "logo": "https://agentery.com/logos/CP-F5AR5G-256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Provides AI-powered customer support chat: handles inquiries, drafts context-aware replies, summarizes conversations, routes tickets, and escalates to human ag…",
  "task_performed": "Provides AI-powered customer support chat: handles inquiries, drafts context-aware replies, summarizes conversations, routes tickets, and escalates to human agents",
  "inputs_accepted": [
    "Customer chat messages",
    "support tickets",
    "agent notes/bullet points",
    "messages from omnichannel sources (WhatsApp",
    "Facebook",
    "Instagram",
    "Twitter",
    "SMS",
    "email",
    "in-app)"
  ],
  "outputs_produced": [
    "Automated/personalized replies",
    "conversation summaries",
    "expanded responses",
    "tone-adjusted messages",
    "ticket routing",
    "CSAT and performance reports"
  ],
  "integrations_available": [
    "WhatsApp",
    "Facebook",
    "Instagram",
    "Twitter",
    "SMS",
    "email",
    "CRM (third-party extension)",
    "Desk platform APIs",
    "Desk webhooks",
    "Chat SDK and API",
    "UIKit"
  ],
  "protocols_or_interfaces": [
    "webhooks",
    "API",
    "SDK"
  ],
  "industry_fit": [
    "customer support across healthcare",
    "fintech",
    "e-commerce",
    "marketplace",
    "education"
  ],
  "autonomy_level": "workflow automation",
  "human_approval_needed": "sometimes required",
  "pricing_model": "usage-based",
  "price": {
    "observed": true,
    "billing": "freemium",
    "currency": "USD",
    "lowest_monthly_usd": 349,
    "monthly_usd": 349,
    "headline": "Free tier, then from $349/mo",
    "summary": "Free tier, then from $349/mo. Sendbird Chat offers a free trial, then paid plans starting at $349/month (annual billing) for up to 1,000 MAUs, with higher tiers and custom enterprise pricing available.",
    "confidence": "high",
    "source_url": "https://sendbird.com/pricing/chat",
    "checked_at": "2026-07-28T04:13:55.268Z",
    "amount": 349,
    "display": "From $349/mo",
    "plans": [
      {
        "name": "Free trial",
        "price": "Free",
        "period": null,
        "persona": "free",
        "highlights": [
          "Experiment with chat features",
          "No credit card required",
          "Community support"
        ]
      },
      {
        "name": "Starter 5K",
        "price": "$349/month (billed annually) or $399/month (billed monthly)",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Up to 1,000 MAUs",
          "Messaging essentials",
          "Basic moderation",
          "Ticketed support",
          "$122/month Platform Offer included"
        ]
      },
      {
        "name": "Pro 5K",
        "price": "$499/month (billed annually) or $599/month (billed monthly)",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Up to 100,000 MAUs",
          "All Starter features",
          "Translation",
          "Data export",
          "Image moderation",
          "$122/month Platform Offer included"
        ]
      },
      {
        "name": "Enterprise",
        "price": "Custom pricing",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "Millions of MAUs",
          "All features",
          "Dedicated or shared server",
          "Various levels of support",
          "Add-on products available"
        ]
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "Virgin Mobile UAE case study",
    "Jans Huisartsen testimonial",
    "SOC 2",
    "ISO 27001",
    "HIPAA/HITECH",
    "GDPR"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (HIPAA stated, SOC2 stated, GDPR stated, ISO 27001 stated)",
  "evidence_urls": [
    "https://sendbird.com/products/chat-messaging/customer-support"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://sendbird.com/products/chat-messaging/customer-support",
    "docs": "https://sendbird.com/documentation",
    "mcp": null,
    "a2a": null,
    "api": {
      "docs_url": "https://sendbird.com/developer",
      "endpoint": null
    },
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 766,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:38:00.053Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}