Freddy Agentic AI Platform

{
  "agent_id": "freshworks_ai_platform",
  "name": "Freddy Agentic AI Platform",
  "url": "https://freshworks.com/theworks/company-news/uncomplicate-cx-launch-2025/",
  "logo": "https://agentery.com/logos/CP-XGN2QC-ld256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Autonomously manages and resolves customer support issues end-to-end, including completing actions like order management, flight rescheduling, account verifica…",
  "task_performed": "Autonomously manages and resolves customer support issues end-to-end, including completing actions like order management, flight rescheduling, account verification, subscription updates, and drafting/sending email replies",
  "inputs_accepted": [
    "Customer emails",
    "support tickets",
    "conversational chat queries",
    "knowledge base content"
  ],
  "outputs_produced": [
    "Autonomous resolutions",
    "contextual email replies",
    "drafted reply suggestions",
    "completed actions (order modifications",
    "payments",
    "bookings)",
    "automatically resolved tickets"
  ],
  "integrations_available": [
    "Shopify",
    "Stripe",
    "Freshdesk",
    "ERP systems"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "customer support / customer experience (retail",
    "travel",
    "financial services",
    "manufacturing",
    "IT/SaaS)"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "sometimes required",
  "pricing_model": "unclear",
  "price": {
    "observed": false,
    "billing": "not_found",
    "currency": null,
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "No public price found",
    "summary": "Freshworks lists multiple products with links to separate pricing details, but no public prices are shown in the supplied page content.",
    "confidence": "medium",
    "source_url": "https://freshworks.com/pricing",
    "checked_at": "2026-10-31T01:24:55.636Z",
    "source_kind": "vendor",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://freshworks.com/theworks/company-news/uncomplicate-cx-launch-2025/"
  ],
  "last_checked": "2026-10-31",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-31",
  "how_to_connect": {
    "website": "https://freshworks.com/theworks/company-news/uncomplicate-cx-launch-2025/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "status": "unknown",
      "note": "no observed price page text held for this listing"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": {
    "group_id": 54,
    "group": "Customer support automation",
    "change_90d_pct": -3.5,
    "fair_price_by_tier_monthly_usd": {
      "individual": 19,
      "pro": 49,
      "team / small business": 239.02,
      "enterprise": 773.01
    },
    "note": "Change of the group's price index over the last 90 days. Call get_group_fair_price with group_id for tier and payment-model detail.",
    "page": "https://agentery.com/aepi/groups/54"
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 544,
    "uptime_7d": 1,
    "checked_at": "2026-10-31T02:36:04.542Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}