Forethought AI Platform

{
  "agent_id": "forethought_ai",
  "name": "Forethought AI Platform",
  "url": "https://forethought.ai/",
  "logo": "https://agentery.com/logos/CP-KHSHZT-256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Automates and resolves customer support tickets end-to-end across channels; classifies/routes tickets, surfaces insights, assists human agents, and scores agen…",
  "task_performed": "Automates and resolves customer support tickets end-to-end across channels; classifies/routes tickets, surfaces insights, assists human agents, and scores agent QA",
  "inputs_accepted": [
    "Past support tickets",
    "help center content",
    "business policies",
    "incoming customer messages via chat",
    "email",
    "voice",
    "and Slack"
  ],
  "outputs_produced": [
    "Resolved customer issues",
    "automated responses",
    "ticket classification/routing",
    "surfaced insights and recommendations",
    "QA scores",
    "agent next-step suggestions"
  ],
  "integrations_available": [
    "Slack",
    "Helpdesk",
    "Email",
    "Chat",
    "Voice",
    "Headless/embed"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "Customer support/CX across SaaS",
    "ecommerce & retail",
    "fintech",
    "health & wellness",
    "mobile apps",
    "education"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "unclear",
  "pricing_model": "enterprise/contact sales",
  "price": {
    "observed": true,
    "billing": "contact_sales",
    "currency": "USD",
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "Contact sales (no public price)",
    "summary": "Forethought offers three tiered plans (Team, Professional, Enterprise) with features listed but no public pricing; customers must request a quote.",
    "confidence": "high",
    "source_url": "https://forethought.ai/pricing",
    "checked_at": "2026-07-28T05:46:45.450Z",
    "amount": null,
    "display": null,
    "plans": [
      {
        "name": "Team",
        "price": null,
        "period": null,
        "persona": "team_sme",
        "highlights": [
          "AI agents for chat and mobile",
          "Autoflows",
          "Custom actions",
          "CSAT collection",
          "Insights dashboard",
          "Ready-to-use ticket triage models",
          "Multilingual support",
          "AI QA"
        ]
      },
      {
        "name": "Professional",
        "price": null,
        "period": null,
        "persona": "pro",
        "highlights": [
          "Everything in Team, plus:",
          "AI agents for email, voice, and Slack",
          "AI-surfaced insights",
          "Multi-brand management",
          "Custom handoff models"
        ]
      },
      {
        "name": "Enterprise",
        "price": null,
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "Everything in Professional, plus:",
          "Solve API",
          "Knowledge gap detection and AI article creation",
          "Autoflow gap detection and generation",
          "Analytics API",
          "Enterprise security and governance controls"
        ]
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "Customer case studies (Upwork, Cotopaxi, YAZIO)",
    "G2 recognition for ROI and customer satisfaction",
    "Press coverage (Forbes, TechCrunch, Entrepreneur)",
    "Security & Compliance page",
    "2025 AI in CX Benchmark Report",
    "Now part of Zendesk"
  ],
  "evidence_quality": "high",
  "entity_type": "agent",
  "regulated_data_suitability": "enterprise security page only",
  "evidence_urls": [
    "https://forethought.ai/"
  ],
  "last_checked": "2026-06-17",
  "how_to_connect": {
    "website": "https://forethought.ai/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 797,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:33:48.295Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}