Happyfox

{
  "agent_id": "happyfox",
  "name": "Happyfox",
  "url": "https://www.happyfox.com/web-based-help-desk-software/",
  "logo": "https://agentery.com/logos/CP-JDSZ25.svg",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Cloud-based help desk platform with AI Copilot for customer service, IT support, and HR teams. Features omnichannel ticketing, smart automation, SLA management…",
  "task_performed": "unclear",
  "inputs_accepted": [],
  "outputs_produced": [],
  "integrations_available": [
    "Zendesk",
    "Freshdesk",
    "Slack"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [],
  "autonomy_level": "unclear",
  "human_approval_needed": "unclear",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "subscription",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 24,
    "monthly_usd": 24,
    "headline": "From $24/mo ($24 per agent/month × 1)",
    "commercial": {
      "entry_offer": {
        "line": "Basic",
        "monthly_native": 24,
        "monthly_usd": 24,
        "commitment": "annual",
        "basis": "$24 per agent/month × 1"
      },
      "currency": "USD",
      "lines": [
        {
          "name": "Basic",
          "price": "$24 / agent / mo billed annually",
          "kind": "base_subscription",
          "unit": "agent",
          "billed": "annually"
        },
        {
          "name": "Team",
          "price": "$49 / agent / mo billed annually",
          "kind": "base_subscription",
          "unit": "agent",
          "billed": "annually"
        },
        {
          "name": "Pro",
          "price": "$99 / agent / mo billed annually",
          "kind": "base_subscription",
          "unit": "agent",
          "billed": "annually"
        },
        {
          "name": "Enterprise PRO",
          "price": "Custom",
          "kind": "custom"
        }
      ]
    },
    "summary": "From $24/mo ($24 per agent/month × 1). HappyFox Help Desk lists Basic, Team, and Pro plans at $24, $49, and $99 per agent per month when billed annually, plus a custom-priced Enterprise PRO plan.",
    "confidence": "high",
    "source_url": "https://www.happyfox.com/help-desk-price/",
    "checked_at": "2026-09-16T03:50:18.128Z",
    "amount": 24,
    "display": "From $24/mo",
    "plans": [
      {
        "name": "Basic",
        "price": "$24 / agent / mo billed annually",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Unlimited tickets",
          "Omnichannel ticket creation",
          "Knowledge base",
          "Up to 5 agents"
        ],
        "price_annual": null
      },
      {
        "name": "Team",
        "price": "$49 / agent / mo billed annually",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "Multi-brand helpdesk",
          "Custom email and domain",
          "Custom roles and permissions",
          "24/5 email support"
        ],
        "price_annual": null
      },
      {
        "name": "Pro",
        "price": "$99 / agent / mo billed annually",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Task management",
          "Asset management",
          "Scheduled tickets",
          "24/7 email support",
          "Uptime SLA"
        ],
        "price_annual": null
      },
      {
        "name": "Enterprise PRO",
        "price": "Custom",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "Agent scripting",
          "Advanced audit logs",
          "24/7 phone support",
          "Customer success manager"
        ],
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "unclear",
  "entity_type": "commercial_agent_product",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://www.happyfox.com/web-based-help-desk-software/"
  ],
  "last_checked": "2026-09-16",
  "profile_checked": null,
  "price_checked": "2026-09-16",
  "how_to_connect": {
    "website": "https://www.happyfox.com/web-based-help-desk-software/",
    "docs": null,
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://www.happyfox.com/help-desk-price/",
      "last_observed_day": "2026-09-16",
      "age_days": 45,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": null,
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 1920,
    "uptime_7d": null,
    "checked_at": "2026-09-16T02:35:10.831Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}