Agentic Contact Center

{
  "agent_id": "koreai_contact_center",
  "name": "Agentic Contact Center",
  "url": "https://www.kore.ai/ai-for-service/contact-center",
  "logo": "https://agentery.com/logos/CP-86YGF2-256.png",
  "niche": "voice-contact-centre-agent",
  "category": "customer-success-support",
  "short_summary": "operates an agentic contact center providing intelligent self-service AI agents, AI-powered routing, real-time agent assistance, automated quality assurance, a…",
  "task_performed": "operates an agentic contact center providing intelligent self-service AI agents, AI-powered routing, real-time agent assistance, automated quality assurance, and proactive outbound campaigns for customer support",
  "inputs_accepted": [
    "customer inquiries across phone",
    "email",
    "chat and social media",
    "documents",
    "databases",
    "websites and knowledge bases"
  ],
  "outputs_produced": [
    "self-service responses",
    "routed inquiries",
    "real-time agent guidance/next-best actions",
    "quality evaluations",
    "outbound campaign outreach",
    "analytics and reporting"
  ],
  "integrations_available": [
    "third-party tools/apps embedded in agent desktop",
    "Kore.ai Marketplace integrations",
    "phone",
    "email",
    "chat",
    "social media"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "support (customer service / contact center)",
    "enterprise across banking",
    "healthcare",
    "retail",
    "IT",
    "HR"
  ],
  "autonomy_level": "agentic",
  "human_approval_needed": "unclear",
  "pricing_model": "enterprise/contact sales",
  "price": {
    "observed": false,
    "billing": "not_found",
    "currency": null,
    "lowest_monthly_usd": null,
    "monthly_usd": null,
    "headline": "No public price found",
    "summary": "No public plan pricing was observed on the available homepage content.",
    "confidence": "medium",
    "source_url": "https://www.kore.ai/ai-for-service/contact-center",
    "checked_at": "2026-10-24T02:11:40.693Z",
    "source_kind": "vendor",
    "amount": null,
    "display": null,
    "plans": [],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "Named a leader in The Forrester Wave: Conversational AI for Customer Service, Q2 2024",
    "Customer Stories",
    "Analyst Recognition"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://www.kore.ai/ai-for-service/contact-center"
  ],
  "last_checked": "2026-10-24",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-24",
  "how_to_connect": {
    "website": "https://www.kore.ai/ai-for-service/contact-center",
    "docs": "https://www.kore.ai/docs",
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "status": "unknown",
      "note": "no observed price page text held for this listing"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": null,
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 736,
    "uptime_7d": 1,
    "checked_at": "2026-10-29T02:38:39.426Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
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  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}