AI Copilot for Zendesk

{
  "agent_id": "macha_ai_copilot",
  "name": "AI Copilot for Zendesk",
  "url": "https://getmacha.com/apps/ai-copilot-for-zendesk/ai-ticket-summaries-and-analysis-for-zendesk",
  "logo": "https://agentery.com/logos/CP-NZDD9V-256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "summarizes and analyzes Zendesk support tickets to surface context, sentiment, key issues, actions taken, and open questions",
  "task_performed": "summarizes and analyzes Zendesk support tickets to surface context, sentiment, key issues, actions taken, and open questions",
  "inputs_accepted": [
    "Zendesk ticket conversations (long threads across chat",
    "email",
    "and messaging)"
  ],
  "outputs_produced": [
    "ticket summaries",
    "context and sentiment analysis displayed inside the Zendesk ticket",
    "also auto-responses/replies mentioned in reviews"
  ],
  "integrations_available": [
    "Zendesk"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "support"
  ],
  "autonomy_level": "assistant",
  "human_approval_needed": "unclear",
  "pricing_model": "freemium",
  "price": {
    "observed": true,
    "billing": "subscription",
    "currency": "USD",
    "lowest_monthly_usd": 299,
    "monthly_usd": 299,
    "headline": "From $299/mo",
    "summary": "From $299/mo. Public plans start at $299 per month for 1,500 tickets, with annual billing reducing the monthly equivalent to $239.",
    "confidence": "high",
    "source_url": "https://getmacha.com/pricing",
    "checked_at": "2026-07-28T05:27:51.970Z",
    "amount": 299,
    "display": "From $299/mo",
    "plans": [
      {
        "name": "Starter",
        "price": "$299/mo",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Includes 1,500 tickets",
          "$0.16 per ticket",
          "3 agents",
          "3 integrations",
          "3 knowledge sources",
          "Unlimited team seats"
        ],
        "price_annual": "$239/mo billed yearly"
      },
      {
        "name": "Professional",
        "price": "$699/mo",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Includes 5,000 tickets",
          "$0.11 per ticket",
          "25 agents",
          "10 integrations",
          "10 knowledge sources",
          "Scheduled triggers",
          "Dedicated Success Manager"
        ],
        "price_annual": "$559/mo billed yearly"
      },
      {
        "name": "Enterprise",
        "price": "Custom volume pricing",
        "period": null,
        "persona": "enterprise",
        "highlights": [
          "Unlimited tickets",
          "Unlimited credits",
          "Unlimited agents",
          "Unlimited integrations",
          "24/5 priority support"
        ],
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "GDPR Compliant",
    "Zero Data Retention Policy",
    "5.0 on Zendesk Marketplace",
    "customer testimonials with named individuals and companies (Seabra, Zentana, Cortex IO, Wise, Crumb, etc.)"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (GDPR stated)",
  "evidence_urls": [
    "https://getmacha.com/apps/ai-copilot-for-zendesk/ai-ticket-summaries-and-analysis-for-zendesk",
    "https://www.getmacha.com/apps/ai-copilot-for-zendesk/ai-ticket-summaries-and-analysis-for-zendesk"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://getmacha.com/apps/ai-copilot-for-zendesk/ai-ticket-summaries-and-analysis-for-zendesk",
    "docs": "https://www.getmacha.com/docs",
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 696,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:35:31.960Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}