AI Copilot for Zendesk

{
  "agent_id": "macha_ai_copilot",
  "name": "AI Copilot for Zendesk",
  "url": "https://getmacha.com/apps/ai-copilot-for-zendesk/ai-ticket-summaries-and-analysis-for-zendesk",
  "logo": "https://agentery.com/logos/CP-NZDD9V-256.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "summarizes and analyzes Zendesk support tickets to surface context, sentiment, key issues, actions taken, and open questions",
  "task_performed": "summarizes and analyzes Zendesk support tickets to surface context, sentiment, key issues, actions taken, and open questions",
  "inputs_accepted": [
    "Zendesk ticket conversations (long threads across chat",
    "email",
    "and messaging)"
  ],
  "outputs_produced": [
    "ticket summaries",
    "context and sentiment analysis displayed inside the Zendesk ticket",
    "also auto-responses/replies mentioned in reviews"
  ],
  "integrations_available": [
    "Zendesk"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "support"
  ],
  "autonomy_level": "assistant",
  "human_approval_needed": "unclear",
  "pricing_model": "freemium",
  "price": {
    "observed": true,
    "billing": "usage",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 299,
    "monthly_usd": 299,
    "headline": "From $299/mo",
    "commercial": {
      "entry_offer": {
        "line": "Macha plan",
        "monthly_native": 299,
        "monthly_usd": 299,
        "commitment": "monthly",
        "basis": "$299/month",
        "billing_verified": true
      },
      "rates": [
        {
          "line": "Ticket usage",
          "per": "per ticket",
          "text": "$0.4 per ticket"
        }
      ],
      "currency": "USD",
      "lines": [
        {
          "name": "Macha plan",
          "price": "$299/mo",
          "kind": "base_subscription",
          "billed": "monthly"
        },
        {
          "name": "Ticket usage",
          "price": "$0.40",
          "kind": "usage_rate",
          "unit": "ticket",
          "billed": "usage"
        }
      ]
    },
    "summary": "From $299/mo. Macha publicly lists pricing from $299 per month plus ticket-based usage at $0.40, with a $50 free-trial usage allowance.",
    "confidence": "medium",
    "source_url": "https://getmacha.com/pricing",
    "checked_at": "2026-10-31T01:51:21.816Z",
    "amount": 299,
    "display": "From $299/mo",
    "plans": [
      {
        "name": "Macha plan",
        "price": "$299/mo",
        "period": "month",
        "persona": "team_sme",
        "highlights": [
          "From 750 tickets a month",
          "Unlimited team seats",
          "All features, channels, integrations, and knowledge sources included"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Ticket usage",
        "price": "$0.40",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "Billed per ticket, not per message or reply"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "GDPR Compliant",
    "Zero Data Retention Policy",
    "5.0 on Zendesk Marketplace",
    "customer testimonials with named individuals and companies (Seabra, Zentana, Cortex IO, Wise, Crumb, etc.)"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "possibly suitable (GDPR stated)",
  "evidence_urls": [
    "https://getmacha.com/apps/ai-copilot-for-zendesk/ai-ticket-summaries-and-analysis-for-zendesk",
    "https://www.getmacha.com/apps/ai-copilot-for-zendesk/ai-ticket-summaries-and-analysis-for-zendesk"
  ],
  "last_checked": "2026-10-31",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-31",
  "how_to_connect": {
    "website": "https://getmacha.com/apps/ai-copilot-for-zendesk/ai-ticket-summaries-and-analysis-for-zendesk",
    "docs": "https://www.getmacha.com/docs",
    "mcp": null,
    "a2a": null,
    "api": null,
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://getmacha.com/pricing",
      "last_observed_day": "2026-10-31",
      "age_days": 1,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": {
    "group_id": 54,
    "group": "Customer support automation",
    "change_90d_pct": -3.5,
    "fair_price_by_tier_monthly_usd": {
      "individual": 19,
      "pro": 49,
      "team / small business": 239.02,
      "enterprise": 773.01
    },
    "note": "Change of the group's price index over the last 90 days. Call get_group_fair_price with group_id for tier and payment-model detail.",
    "page": "https://agentery.com/aepi/groups/54"
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 844,
    "uptime_7d": 1,
    "checked_at": "2026-10-31T02:39:05.698Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}