Operator

{
  "agent_id": "intercom_operator",
  "name": "Operator",
  "url": "https://www.intercom.com/blog/introducing-operator/",
  "logo": "https://agentery.com/logos/CP-TC6EQ9.bin",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Manages customer support operations: analyzes support data, maintains help content, debugs and configures Fin AI, builds automation, and manages human support…",
  "task_performed": "Manages customer support operations: analyzes support data, maintains help content, debugs and configures Fin AI, builds automation, and manages human support team operations",
  "inputs_accepted": [
    "natural language prompts/questions",
    "briefs about features or policy changes",
    "release notes",
    "support conversation data"
  ],
  "outputs_produced": [
    "structured answers with charts and breakdowns",
    "reports",
    "drafted/edited help articles",
    "configuration changes",
    "Procedures",
    "proposals (pull requests)",
    "drafted customer responses",
    "prioritized queues"
  ],
  "integrations_available": [
    "Fin",
    "Intercom helpdesk"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "support"
  ],
  "autonomy_level": "workflow automation",
  "human_approval_needed": "always required",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "subscription",
    "currency": "USD",
    "lowest_monthly_usd": 29,
    "monthly_usd": 29,
    "headline": "From $29/mo",
    "summary": "From $29/mo. Intercom lists Essential at $29 per seat/month or $19 per seat/month billed annually, Fin at $0.99 per outcome, and add-ons including Pro at $99/month and Copilot at $29 per agent/month.",
    "confidence": "high",
    "source_url": "https://www.intercom.com/pricing",
    "checked_at": "2026-07-28T04:30:49.946Z",
    "amount": 29,
    "display": "From $29/mo",
    "plans": [
      {
        "name": "Essential",
        "price": "$29 per seat/mo",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Includes Fin AI Agent",
          "Messenger",
          "Shared inbox and ticketing",
          "Public help center"
        ],
        "price_annual": "$19 per seat/mo billed annually"
      },
      {
        "name": "Fin AI Agent",
        "price": "$0.99 per Fin outcome",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "No seats required",
          "Works with existing helpdesks",
          "Answers email, live chat, phone and more"
        ],
        "price_annual": null
      },
      {
        "name": "Pro",
        "price": "$99 /mo",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Includes analysis of 1,000 conversations/mo",
          "CX Score, Topics, Recommendations, Monitors, and Custom Scorecards"
        ],
        "price_annual": null
      },
      {
        "name": "Copilot",
        "price": "$29 per agent/mo",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Personal AI assistant in the inbox",
          "Unlimited usage"
        ],
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "More than 200 early users",
    "internal team testimonial (Senior AI Knowledge Manager)"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://www.intercom.com/blog/introducing-operator/",
    "https://www.intercom.com/pricing"
  ],
  "last_checked": "2026-06-16",
  "how_to_connect": {
    "website": "https://www.intercom.com/blog/introducing-operator/",
    "docs": "https://www.intercom.com/developers",
    "mcp": null,
    "a2a": null,
    "api": {
      "docs_url": "https://www.intercom.com/developers",
      "endpoint": null
    },
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 725,
    "uptime_7d": 1,
    "checked_at": "2026-07-28T02:34:45.488Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}