Operator

{
  "agent_id": "intercom_operator",
  "name": "Operator",
  "url": "https://www.intercom.com/blog/introducing-operator/",
  "logo": "https://agentery.com/logos/CP-TC6EQ9.bin",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Manages customer support operations: analyzes support data, maintains help content, debugs and configures Fin AI, builds automation, and manages human support…",
  "task_performed": "Manages customer support operations: analyzes support data, maintains help content, debugs and configures Fin AI, builds automation, and manages human support team operations",
  "inputs_accepted": [
    "natural language prompts/questions",
    "briefs about features or policy changes",
    "release notes",
    "support conversation data"
  ],
  "outputs_produced": [
    "structured answers with charts and breakdowns",
    "reports",
    "drafted/edited help articles",
    "configuration changes",
    "Procedures",
    "proposals (pull requests)",
    "drafted customer responses",
    "prioritized queues"
  ],
  "integrations_available": [
    "Fin",
    "Intercom helpdesk"
  ],
  "protocols_or_interfaces": [],
  "industry_fit": [
    "support"
  ],
  "autonomy_level": "workflow automation",
  "human_approval_needed": "always required",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "subscription",
    "source_kind": "vendor",
    "currency": "USD",
    "lowest_monthly_usd": 100,
    "monthly_usd": 100,
    "headline": "From $100/mo",
    "commercial": {
      "entry_offer": {
        "line": "Pro",
        "monthly_native": 100,
        "monthly_usd": 100,
        "commitment": "monthly",
        "basis": "$100/month",
        "billing_verified": true
      },
      "rates": [
        {
          "line": "Essential",
          "per": "per fin",
          "text": "$0.99 per fin"
        },
        {
          "line": "Advanced",
          "per": "per fin",
          "text": "$0.99 per fin"
        },
        {
          "line": "Expert",
          "per": "per fin",
          "text": "$0.99 per fin"
        },
        {
          "line": "Fin AI Agent",
          "per": "per fin",
          "text": "$0.99 per fin"
        }
      ],
      "currency": "USD",
      "lines": [
        {
          "name": "Essential",
          "price": "$0.99 per Fin outcome",
          "kind": "usage_rate",
          "unit": "fin",
          "billed": "usage"
        },
        {
          "name": "Advanced",
          "price": "$0.99 per Fin outcome",
          "kind": "usage_rate",
          "unit": "fin",
          "billed": "usage"
        },
        {
          "name": "Expert",
          "price": "$0.99 per Fin outcome",
          "kind": "usage_rate",
          "unit": "fin",
          "billed": "usage"
        },
        {
          "name": "Fin AI Agent",
          "price": "$0.99 per Fin outcome",
          "kind": "usage_rate",
          "unit": "fin",
          "billed": "usage"
        },
        {
          "name": "Pro",
          "price": "$100 /mo",
          "kind": "base_subscription",
          "billed": "monthly"
        }
      ]
    },
    "summary": "From $100/mo. Intercom lists Fin usage at $0.99 per outcome and a Pro add-on including Operator from $100 per month, while seat pricing for the main plans is not clearly rendered in the supplied text.",
    "confidence": "high",
    "source_url": "https://www.intercom.com/pricing",
    "checked_at": "2026-10-29T02:11:01.990Z",
    "amount": 100,
    "display": "From $100/mo",
    "plans": [
      {
        "name": "Essential",
        "price": "$0.99 per Fin outcome",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "Fin AI Agent included",
          "Messenger",
          "Shared inbox and ticketing",
          "Public help center"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Advanced",
        "price": "$0.99 per Fin outcome",
        "usage": true,
        "period": "usage",
        "persona": "pro",
        "highlights": [
          "Fin AI Agent included",
          "Workflow automation",
          "Multiple team inboxes",
          "20 free Lite seats"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Expert",
        "price": "$0.99 per Fin outcome",
        "usage": true,
        "period": "usage",
        "persona": "pro",
        "highlights": [
          "Fin AI Agent included",
          "SSO and identity management",
          "HIPAA support",
          "50 free Lite seats"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Fin AI Agent",
        "price": "$0.99 per Fin outcome",
        "usage": true,
        "period": "usage",
        "persona": "individual",
        "highlights": [
          "No seats required",
          "Works with existing helpdesks",
          "Answers email, live chat, and phone"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      },
      {
        "name": "Pro",
        "price": "$100 /mo",
        "period": "month",
        "persona": "pro",
        "highlights": [
          "Includes Operator",
          "Advanced AI features",
          "Performance analysis and quality monitoring"
        ],
        "promo_note": null,
        "price_promo": null,
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [
    "More than 200 early users",
    "internal team testimonial (Senior AI Knowledge Manager)"
  ],
  "evidence_quality": "medium",
  "entity_type": "agent",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://www.intercom.com/blog/introducing-operator/",
    "https://www.intercom.com/pricing"
  ],
  "last_checked": "2026-10-29",
  "profile_checked": "2026-06-16",
  "price_checked": "2026-10-29",
  "how_to_connect": {
    "website": "https://www.intercom.com/blog/introducing-operator/",
    "docs": "https://www.intercom.com/developers",
    "mcp": null,
    "a2a": null,
    "api": {
      "docs_url": "https://www.intercom.com/developers",
      "endpoint": null
    },
    "protocols": [],
    "install": null,
    "repository": null
  },
  "deployment": {
    "model": "unknown",
    "both_offered": false,
    "hosted_endpoint": null,
    "install": null,
    "note": "No deployment evidence held — Agentery has no endpoint, install instruction or directory attribute for this listing.",
    "evidence": null
  },
  "licence": {
    "name": null,
    "note": "No named licence found in the retained page text or source attributes. A public repository alone does not establish an open-source licence.",
    "evidence": null
  },
  "evidence_checks": {
    "price": {
      "source_url": "https://www.intercom.com/pricing",
      "last_observed_day": "2026-10-29",
      "age_days": 1,
      "verified_day": null,
      "note": "from the listing's current price record; no separate page-text verification is held"
    },
    "agent_card": {
      "status": "unknown",
      "note": "no Agent Card URL recorded for this listing"
    },
    "endpoint": {
      "status": "unknown",
      "note": "endpoint not yet checked"
    }
  },
  "product_group": {
    "group_id": 54,
    "group": "Customer support automation",
    "change_90d_pct": -6.14,
    "fair_price_by_tier_monthly_usd": {
      "individual": 19,
      "pro": 49,
      "team / small business": 200,
      "enterprise": 772.51
    },
    "note": "Change of the group's price index over the last 90 days. Call get_group_fair_price with group_id for tier and payment-model detail.",
    "page": "https://agentery.com/aepi/groups/54"
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 844,
    "uptime_7d": 1,
    "checked_at": "2026-10-30T02:38:17.633Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you actually use this provider, call report_outcome with the result. Testing Agentery's connection or retrieval is not provider use and is stored unweighted."
}